Associate Engagement Manager, Bazaarvoice

• The ideal candidate thrives on solving complex problems and driving business value through technology implementations, all while making customers 'deliriously’ happy
• Bachelor’s degree, or comparable work experience
• 2-3 years professional project management/engagement management experience, or comparable work experience
• Track record of working with clients and internal stakeholders at all levels
• Ability to maintain strong client focus
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills
• Passion, energy, and a collaborative work ethic
• Proven ability to ramp-up quickly and be a self-starter
• Experience generating or executing SOWs

Desirable

• Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization
• In this role, you will act as the primary liaison between our customers and internal technical teams
• You will manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery
• You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients
• You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality
• Our company moves quickly and so do we
• Passion about life and work is important to us, and we want to see it from you when we interact with you!
• Proactively engage with Sales, Client Success, Support, and Product Teams
• Master our templated and custom Statements of Work (SOW), that detail services activities, resourcing requirements, deliverables, timing and budgeted hours
• Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value-proposition
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Effectively manage and drive a portfolio of projects from initiation to close
• Define and maintain project plans, proactively identifying risks and churn mitigation strategies