Founding Support & Training Specialist, Beam
$50-60k
+ Generous EMI-qualifying share options
Reinventing welfare services with tech & AI
Be an early applicant
Reinventing welfare services with tech & AI
101-200 employees
Be an early applicant
$50-60k
+ Generous EMI-qualifying share options
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- This role is high-autonomy and high-impact. It requires a unique blend of patience, technical aptitude, and the flexibility to travel. If you are ready to build something from scratch and empower thousands of users to create social impact, this is your career-defining moment
- Deeply Empathetic and Patient: You understand that adopting new AI technology can be daunting for some. You excel at breaking down complex ideas into simple concepts and treating every user with patience and kindness
- A Top-Tier Communicator: You are friendly, articulate, and concise. Whether writing an email or speaking on a video call, your communication style builds trust and rapport instantly
- A Flexible & Resilient Operator: You are a strong multi-tasker who can balance travel logistics, live training, and a queue of support queries without losing your cool
- A Natural Problem Solver: You are curious and proactive. You don't just answer tickets; you dig into the "why" of a problem to ensure the user has the best possible experience
- A Builder at Heart: You aren't looking for a handbook; you want to write it. You are excited by the autonomy of being the first hire in this function for the US
Desirable
- Experience using Zendesk or similar support ticketing platforms
- A flair for design and resource creation (e.g., experience with Canva)
- Previous experience working in an early-stage, high-growth startup environment
What the job involves
- Are you an empathetic problem-solver ready to make a difference for everyday Americans? We are looking for our Founding Support & Training Specialist to be the face of Beam as we expand across the US
- This is not a standard support role where you are just another cog in the machine; you will be the founding member of this function in a new territory, bridging the gap between our breakthrough AI technology and the frontline workers who rely on it
- In this dynamic role, you will be on the front lines, combining "magical," high-touch daily support with high-energy training. You will take full ownership of ensuring that social workers and clinicians across the States can seamlessly adopt Magic Notes
- You will act as the crucial link between our users and our product team, turning user feedback into improvements and ensuring that every interaction leaves our customers feeling supported and heard
- Delivering Magical Support: Providing quick, friendly, and effective solutions to user queries across email, phone, video, and live chat. You will be the person who turns a confused user into a happy super-user, handling the day-to-day intake with speed and precision
- Being the face of Beam across the US: Travelling to partner sites across the country (sometimes on short notice) to deliver hands-on support. You will help local teams adopt our technology with confidence, ensuring no user is left stuck
- Leading world-class training: Delivering inspiring and clear training sessions (both virtual and in-person) that help new users get started and existing users master our product to save time on their casework
- Acting as the strategic voice of the user: Using your deep product knowledge to triage complex issues to Engineering and collaborating proactively with Product and Customer Success to share insights that shape the future of our features
- Writing the playbook on success: Building and maintaining clear, helpful support documentation, tutorials, and FAQs that allow users to find the answers they need quickly and easily
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was even named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
AI has the potential to be a game changer for social workers and in a recent pilot, Beam's AI tool, Magic Notes, reduced the time spend on administrative tasks by over 60% and cut assessment write-ups from four hours to just 90 minutes. As councils explore next steps, Beam's technology is already redefining how frontline workers deliver care, so they can spend more time on what matters most.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options: Be a Beam owner with EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company values
- Mission first: We drive the mission for those we serve with heart, grit and zero ego
- Aim high and deliver: We deliver outsized impact through setting and executing against ambitious targets
- Raise the pace: We move with urgency and accelerate others, without compromising excellence
- Get better together: Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(Co-Founder & CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4M customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(Co-Founder & COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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