Service Delivery Manager, Nexthink
$77-120k
Digital employee experience management
Open for applications
Digital employee experience management
501-1000 employees
Open for applications
$77-120k
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- You are extremely passionate about solving challenging, real-life problems
- You are a Digital Workplace / End User Computing expert with a strong commitment to delivering the best digital experience to end-users
- 5+ years as IT Service Delivery Manager or other IT senior Operations based role, preferably in L1, L2 or workstation IT Service Delivery manager
- Led many service improvements projects to increase employee quality of service and reduce IT costs
- Understanding of the Windows and Mac operating system and related technology stack
- Appreciation of Cloud computing and the most popular application sets upon it such as Azure, Office 365, AWS, GSuite etc
- Full technical understanding of Networking and related principles and standards such as IP networking, Wireless Protocols, Proxy Server concepts and both Local and Wide Area Networking systems
- Outstanding communication and teamwork skills, and social awareness
- Ability to drive complex projects with minimal oversight, delivering results incrementally and pragmatically
- Demonstrated ability to collect user feedback and understand customer pain points
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
- Professional-level English, spoken and written and direct experience designing, creating and reviewing technical documentation both architecture, operational and self help guides for IT Departments and end users
What the job involves
- You will be a key contributor to realizing our mission: to provide the most efficient, appreciated, and trusted digital workplace monitoring solutions to millions of corporate workers
- Based on your personal experience and customer feedback you elaborate user stories, assess value, develop business cases and prioritize them to ensure the Product is creating maximum value in alignment with our product strategy
- Using your technical expertise and experience in IT Operations and Business IT to design and author Nexthink content packs, which provide Digital Experience Monitoring in any given area of technology, such as those found on www.nexthink.com/library
- Investigate and research how new areas and existing areas of IT, such as cloud services, endpoint management, or thin client technologies can be described and monitored from an employee-centric Digital Experience perspective
- Advise the R&D teams with your workplace-specific knowledge during the development of our self-help and self-healing workplace solutions
- Participate in our Agile way of working, including the scrum meetings, grooming, sprint planning, stand-ups, retrospectives, and demos
- Collaborate with and advise our Solutions Consulting and Customer Success teams during customer engagements
- Help us define and implement proactive remediations that teams can take to resolve common problems across their IT landscape so empowering the service desk to be proactive and not reactive in their approach
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- Positive Attitude - Negativity gets you nowhere. We face challenges with a positive attitude
- Getting Things Done - We are always looking for the fastest and smartest way to get the job done
- One Team - We are all in this together
- Continuous Improvement - Our desire to learn and improve never stops
Company HQ
Prilly, VD
Articles
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Nexthink
- Multinational and multilingual
- Committed to hiring a genuine representative workforce
Share this job
View 23 more jobs at Nexthink