Community Manager, Twilio

• We're looking for a natural leader to join us on this amazing community journey
• 2-3+ years in Community Management with experience scaling Community Programs and 4-6 years relevant work experience
• A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication
• Passion about being a community and customer advocate. You understand why customer voices are so important
• Flexibility and adapting quickly when priorities change
• Solid understanding of cross departmental functions including Sales, Marketing, Technology and Product
• An incredibly organized master multitasker
• Someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines
• Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
• Willingness to go the extra mile to serve our customers
• Good technical understanding and can pick up new tools quickly

Desirable

• Join the team as our next Community Manager on Twilio’s Digital Customer Success & Experience team at Segment
• Our Segment Community members are such an important part of who we are as a company. We are looking to take that to another level by creating a Community where customers, developers, and partners can build trusted relationships, get questions answered, and give valuable insights to the company
• We are looking for a rock star to help engage and delight our members focusing on growing the community, executing on community programs, measuring the success of the community, and more!
• Help execute on the community strategy, roadmap, and success metrics
• Manage and execute a community content strategy
• Work cross functionally on community engagement strategies
• Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need
• Constantly gather feedback from the community and bring those insights to the appropriate internal teams
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them
• Help plan and run virtual community events throughout the year
• Measure, analyze, update and track community data
• Manage all internal and external community documentation
• Create community onboarding and offboarding processes
• Escalate and flag issues as needed to keep the community a trusted space