IT Helpdesk Intern, Gesture

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
• Basic understanding of computer systems, mobile devices, and other tech products
• Familiarity with Windows, macOS, and common office software (Microsoft 365, Google Workspace, Zoom, etc.)
• Excellent problem-solving skills and the ability to troubleshoot issues independently
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Eagerness to learn new technologies and develop IT skills
• Ability to maintain confidentiality and handle sensitive information appropriately

Desirable

• We are looking for an enthusiastic and driven IT Helpdesk Intern to join our growing IT team
• This role offers an excellent opportunity to gain hands-on experience in IT support, hardware troubleshooting, software installations, and customer service within a dynamic and fast-paced environment
• As an IT Helpdesk Intern, you will be the first point of contact for technical support within the organization
• You will assist in diagnosing and resolving technical hardware and software issues, setting up new systems, and providing IT support to end-users
• Please only apply if you can interview and start ASAP and work out of our NYC HQ office
• Serve as the first point of contact for users seeking technical assistance via tickets, email, chat, or in-person
• Diagnose and troubleshoot hardware, software, network, and account-related issues
• Support day-to-day IT operations, including installing, configuring, and updating software and hardware (PCs, laptops, printers, mobile devices)
• Assist in onboarding and offboarding employees (device setup, account creation, access provisioning)
• Maintain accurate documentation of user issues, troubleshooting steps, and resolutions in the helpdesk ticketing system
• Help maintain inventory of IT assets including laptops, peripherals, and software licenses
• Collaborate with IT team members to execute IT projects (e.g., system upgrades, security audits)
• Educate users on best practices and provide basic training when needed
• Support cybersecurity initiatives by promoting safe computing practices
• Escalate complex problems to senior IT staff when necessary

• If this opportunity excites you, we’d love to hear from you! Submit your resume and a cover letter highlighting your key skills, accomplishments, and what draws you to Gesture. Feel free to include examples of relevant projects or coursework