Staff Product Manager, Luma Health
Eligibility and Payments
$200-240k
OTE
Plus Company Equity
Operational AI for healthcare
Be an early applicant
Operational AI for healthcare
201-500 employees
Be an early applicant
$200-240k
OTE
Plus Company Equity
201-500 employees
Company mission
To make it easy for patients to connect to their healthcare provider in a way that’s modern and mobile-first.
Role
Who you are
- 8+ years of product management experience, including building and scaling Eligibility, Prior Auth, and/or Payments products and/or adjacent workflow automation platforms in complex, regulated environments
- BA/BS Degree required
- Experience in gathering business insights and identifying trends from data
- Ability to use data to inform and support critical decisions
- SQL skills highly preferred
- Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals
- Superior communication, presentation and interpersonal skills
- Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare)
- Organized, detail-oriented, and motivated team player with a positive attitude
- Ability to work in a fast-paced team environment
- Hands-on with LLM/AI products (prompt design, agentic automation, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation
- Ability to write clear PRDs and sequence complex deliveries
- Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers
- Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace. If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles
What the job involves
- This role owns the strategy and execution for Luma’s Eligibility, Prior Auth, and Payments product suite—capabilities that help customers verify coverage, secure authorization, and collect payment with less manual work and fewer delays
- You’ll define end-to-end workflows across patient, payer, and EHR touchpoints: eligibility checks and re-checks, benefit visibility, prior auth initiation and status tracking, denial/appeals handoffs, payment estimation and collection, and the operational guardrails (automation + human-in-the-loop) that keep revenue-cycle work accurate and compliant
- You’ll translate market and customer needs into crisp roadmaps and PRDs, establish KPIs and escalation paths (e.g., approval turnaround time, denial rate, time-to-collect), and partner cross-functionally across Engineering, Design, Ops, Sales, and CS on integrations, packaging/pricing, and enablement
- Own the vision & roadmap for Luma’s Eligibility, Prior Auth, and Payments products—spanning payer connectivity, EHR touchpoints, workflow automation, and operational controls (rules, exceptions, auditability)
- Design the core capabilities and experiences that make RCM workflows reliable: eligibility checks/re-checks, benefits visibility, prior auth initiation and status tracking, document/data collection, tasking and handoffs, payment estimation and collection, and clear exception handling for edge cases
- Customer discovery & UX: run research with revenue cycle, front desk, referrals, and care ops teams; turn messy real-world processes into simple, resilient flows that reduce manual work and minimize errors
- Insights & experimentation: define KPIs, instrumentation, and experiments; analyze fallout points (payer timeouts, data mismatches, auth delays, denials, incomplete patient inputs, payment abandonment) to drive prioritization and iteration
- Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI narratives, and rollout/migration paths from current processes and tools
- Cross-functional leadership: coordinate across Engineering, Security, Legal/Compliance, Support, and Partnerships to ship compliant, scalable integrations and ensure strong operational readiness
- Deliver measurable outcomes: increase clean eligibility pass rates, reduce time-to-auth and denial rates, improve conversion to scheduled/cleared visits, raise time-to-collect performance, and keep exception/backlog rates low while maintaining compliance and trust
Our take
Missed appointments cost the US healthcare industry over $150B annually, cancellations frequently go un-rescheduled, and distant appointment bookings leave patients dissatisfied and prone to defect from providers. All these are common and significant healthcare issues that Luma Health aims to solve with its streamlined patient-provider, mobile-first, communication platform.
Luma is embedding its product throughout the healthcare sector by way of strategic partnerships and integrations, including Uber Health, Cisco Webex Teams, and Carecloud.
Recently, Luma expanded its platform with the acquisition of Tonic Health, enhancing patient intake, electronic consent, and patient-reported outcome capabilities while deepening Oracle Health EHR integrations. The combined company now serves over 1,000 health systems and 100M patients across the US, UK, Canada, and the Caribbean.
Luma's Operational AI platform orchestrates workflows across access, engagement, intake, and payments - saving over 2M staff hours in 2025 alone. With innovation like conversational agents and intelligent order management, Luma is redefining healthcare operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$130m
SERIES C
Aug 2019
$16m
SERIES B
Total funding: $155.7m
Company HQ
Downtown, San Mateo, CA
Leadership
Adnan Iqbal
(Co-Founder & CEO)Adnan graduated from Stanford with an MS/MBA in General Management, Global Leadership and Innovation. Previously, he was a Consultant at Deloitte, a Manager, Senior Manager, and Market Planning Manager at Genetech, and a Social Entrepreneur Lab Fellow at Hasso Plattner Institute of Design at Stanford.
Tashfeen Ekram, MD
(Co-Founder & CMO)Tashfeen studied Medicine at Michigan. He then founded Healthkibo.com and worked as a Consultant for Keas and Ortotele. He has also worked in Radiology, currently as a Diagnostic Radiologist for Alata Vista Radiology.
Aditya Bansod
(Co-Founder & President)Aditya began his career as a Software Developer at QuakeWireless. He then spent time at Microsoft as a Lead Program Manager and at Adobe Systems as a Principal Product Manager.
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