Customer Success Manager, Wunderkind
$72-90k
+ $11,500 Variable
More information about location
Performance marketing channel
Open for applications
Performance marketing channel
501-1000 employees
Open for applications
$72-90k
+ $11,500 Variable
More information about location
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels
- Client-obsessed. You like building relationships, you're genuinely curious about your clients' businesses, and you take their outcomes personally
- Full ownership. You drive to an answer instead of relaying a handoff. When something is stuck, you move it
- Strategic advisor instinct. You break complex challenges into pragmatic plans and can defend the reasoning to a skeptical stakeholder
- Technically strong. You have a real affinity for enterprise platforms and want to master ours
- Data-minded. You can decipher a data set, pull the insight, and turn it into a story that leads somewhere
- A smart, honest user of AI. We give our team modern AI tooling and expect you to use it — reporting, drafting, analysis, QA, research. We also expect you to review every output, validate it against the source, and own what goes to the client. Judgment, strategy, and the relationship stay yours
- Direct and unafraid. You raise problems early, say the hard thing kindly, and don't let a client or a colleague be surprised
- Creative in problem-solving. You develop tailored campaign ideas that fit the client's objectives and improve their customer experience
- Polished and mature. Personable and credible in enterprise rooms, from the practitioner to the executive
- 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries
- Hands-on experience in a major ESP is a significant plus — Salesforce Marketing Cloud, Klaviyo, or Braze especially
- Agency experience is a plus. If you've juggled multiple demanding clients, scoped work, and managed expectations under pressure, that translates directly
- Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes
- Practical experience with marketing technology platforms and consumer brand strategy
- Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals
- Analytical mindset with a proven ability to interpret data and drive performance improvements
- Excellent organizational skills and the ability to prioritize across multiple projects in a fast-paced environment
- Strong business acumen and the ability to navigate complex organizations
- Bachelor's degree in Business, Marketing, or a related field
- Up to 20% to attend client meetings and key events as needed
What the job involves
- The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform
- This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results
- Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS
- The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution
- This role is highly technical and requires in-depth training in our proprietary platform
- You'll work with some of the world's most prominent consumer brands on technology that materially moves their revenue
- Client Management & Strategic Advisory (40%):
- Serve as the primary operational point of contact for enterprise clients, and grow into the advisor they bring problems to before they bring requests
- Build real relationships across the client org — practitioners, managers, and the people who sign the renewal
- Set expectations directly and early on scope, timelines, and trade-offs. When a request sits outside what the partnership covers, say so, explain why, and bring the right commercial path to the account team instead of quietly absorbing it
- Partner with the account team on renewal and growth conversations, bringing the performance narrative and the strategic case for what's next
- Enable client stakeholders to get real value out of Wunderkind's UI for analytics and campaign management
- Run regular check-ins, ideation sessions, and process reviews that clients actually want on their calendar
- Own the campaign performance and platform narrative in Executive Business Reviews, in partnership with the Account team
- Campaign Ideation & Execution (40%):
- Lead end-to-end project management of client campaigns from concept to launch, on time and aligned to the client's business goals
- Bring ideas. The best CSMs here propose the campaign the client hadn't thought to ask for
- Collaborate with Professional Services, Product, and Analytics to deploy campaigns, troubleshoot issues, and implement optimizations
- Provide an extra layer of QA on campaign builds, integration errors, and program quality. You are the last line of defense before a client sees it
- Monitor platform performance and client KPIs, surfacing risks and opportunities proactively rather than in the QBR
- Maintain clear client documentation: performance reports, action plans, and feedback summaries
- Strategic & Ad-Hoc Initiatives (20%):
- Test new features, pressure-test our roadmap, and give Product honest feedback grounded in what your clients actually need
- Advocate internally for your clients so their voice shapes product development and service delivery
- Contribute to how we work: process improvements, playbooks, and the operational fixes that make the whole team faster. If something is inefficient, we want you to name it and help fix it
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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