Senior Content Designer, Trustpilot
12-Month Fixed-Term Contract
+ Bonus
Consumer review website
Job no longer available
Consumer review website
501-1000 employees
Job no longer available
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- You enjoy using language to create impactful experiences for customers
- Your previous projects have directly supported high-level business goals, including increasing revenue and adoption rates
- You find fulfillment in creating experiments that align with major organizational goals, and you quickly assimilate and articulate complicated technical details
- This role is for you if you have impressive experience working on a UX or product-led team
- Impressive experience in content design and/or UX writing
- Examples of content that have seen tangible business results or have been used to drive decisions in a squad
- Remarkable capabilities in communication, presentation, and collaborating with diverse individuals, especially in English
- High level of familiarity with UX design tools, such as Figma
- Demonstrated experience of leading projects in areas with a large amount of ambiguity and stakeholder input
- Experience in the UK government’s digital teams is a plus
- Experience writing and designing for business customers and audiences in the UK and US is a plus
What the job involves
- We're looking for a Senior Content Designer to join our team on a 12-month fixed-term contract, covering a period of maternity leave
- This role focuses on leading clear and engaging product content experiences for our global business customers, Trustpilot Business
- This position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively
- You'll design, write, and edit compelling in-product content that helps our users and provides data-driven results for Trustpilot
- This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content
- Shape product narratives, along with squad direction and strategy, by building influence with product peers and developing documentation
- Build on and lead B2B product content strategy and design regular tests that either confirm or grow beyond this
- Apply strategic thinking to the product, whether it’s defining UX guidance, conducting audits of content experiences, or creating new information architecture
- Drive the conversation around AI, whether that be applying AI-processes to existing workflows, or designing prompts and prompt libraries for new features and products
- Offer and receive feedback from your UX design peers by building the best products, as well as running your own content crits with other content designers
- Create or contribute to design sessions, wireframes, and high-fidelity design mocks in Figma
- Collaborate daily with stakeholders across disciplines, including engineering, product design, research, product marketing, and data analytics
- Consistently recognize, rank, and engage with the most significant projects within B2B
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 47 more jobs at Trustpilot