Help Desk, OpenTable
Tier II
CA$41.6-52k
More information about location
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
CA$41.6-52k
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- PC and Mac hardware/software support
- Computer system security & compliance policies
- ITSM and Service Desk management concepts
- Experience supporting GSuite & Office 365
- In-depth knowledge of identity access management (Okta)
- Scripting experience (bash, PowerShell, python, etc.)
- Audio/visual hardware and software support
- Network troubleshooting experience
- Computer security and threat protection concepts
- Basic project management concepts
- Collaborative team player attitude
- Patient, positive, and supportive with customers
- Exceptional written and verbal communication skills
What the job involves
- Are you an IT enthusiast who loves new technologies and gadgets
- Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills
- OpenTable is currently seeking a Help Desk Tier II who will support our Global IT Help Desk team, TechTable, and act as an escalation point to resolve complex hardware, software, and access-related technical problems
- This individual will will also lead IT projects and operate as a domain expert on internal tools and systems
- Our ideal candidate is a self-starter with broad technical skills and is passionate about world-class customer service, adaptable, and ready to work in a fast-paced, global enterprise environment
- Things move quickly, so you’ll be expected to instinctively handle challenging priorities while still being accountable to deadlines and eager to get the job done
- Additionally, we're looking for a critical thinker who can find creative solutions to technical or process-related issues in a complex environment, who can write knowledge base documentation and scripting, work with Windows servers and cloud/SaaS systems, and collaborate closely with other teams in Security, Infrastructure, and Network Operations
- Provide a wide range of technical support to end users through chat, email, and remote support
- Lead internal IT projects
- Identify service automation opportunities
- Systems administration (Okta, Azure/Intune, Jamf, and others)
- Support corporate office systems and teams
- Manage and support Telcomm/Video Conference services
- Test and configure end-user hardware and software
- Support employee onboarding and offboarding
- Create, curate, and revise knowledge base documentation & company-wide technical communications
- Manage your ticket queue with SLAs in mind
- Six-month fixed-term contract
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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