Customer Success Manager, Salesforce

$168.4-244.2k

Salary based on NY, CO, WA, CA, MD, HI, IL, MN candidates, other remote locations may differ

SQL

AWS

Docker

Kubernetes

JavaScript

Tableau

Java

Power BI

Azure

REST API

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

$168.4-244.2k

Salary based on NY, CO, WA, CA, MD, HI, IL, MN candidates, other remote locations may differ

SQL

AWS

Docker

Kubernetes

JavaScript

Tableau

Java

Power BI

Azure

REST API

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Master’s degree (or its foreign degree equivalent) in Computer Science, Management Information Systems, Business Administration, Engineering (any field), or a related quantitative discipline, and three (3) years of progressively responsible experience in the job offered or in any occupation in related field
Special Skill Requirements: (1) JavaScript; (2) Java; (3) Power BI; (4) Azure; (5) IBM Watson; (6) AI/ML; (7) REST and SOAP APIs; (8) Microservices; (9) IBM Middleware; (10) Docker and Kubernetes; (11) SQL; (12) Tableau; (13) AWS; (14) Automation anywhere; and (15) Enterprise Architecture
Any suitable combination of education, training and/or experience is acceptable

What the job involves

Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority for the customer's key value drivers and needs, and act as an internal point of contact customer to internal stakeholders
Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services as required for customers
Provide timely and proactive Salesforce feature guidance based on the areas of interest for the customer
Act as an advisor to the customers for the adoption of new features of Salesforce' s annual release schedules and identify potential challenges and risks to the customer's implementation
Reinforce the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance to the customer
Communicate the value of Signature Success and be accountable for ensuring all stakeholders understand this value so that customers continue to renew Signature Success
Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours
Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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