Senior UX Operations Manager, Ascential
Access to either our commission, bonus or profit share schemes, dependent on the role
1-2 days a week in office
Events, intelligence & advisory company
Open for applications
Events, intelligence & advisory company
1001+ employees
Open for applications
Access to either our commission, bonus or profit share schemes, dependent on the role
1-2 days a week in office
1001+ employees
Company mission
To create unmissable events that bring entire industries together in inspiring settings – from the south of France to Las Vegas and Bangkok – to have the conversations that count.
Role
Who you are
- Proven ability to lead, mentor, and motivate teams, delivering high-quality customer journeys in collaboration with product owners, development teams, and senior stakeholders
- Strong project management skills, including backlog reviews, with experience in QA and attention to detail
- Excellent communication and stakeholder management, with the ability to analyse data and translate insights into actionable improvements
- Visual communication expertise, including process and journey mapping
- Strategic thinker with strong planning, time management, and multitasking abilities
- Calm, adaptable, and proactive in handling shifting priorities, with a positive, solution-oriented mindset
- Flexible team player with a hands-on approach, willing to work extended hours when necessary
- Proficient in Outlook, Excel, Word, Google Docs, Sheets, and Slides, with preferred experience in Jira and Salesforce; familiarity with Slack, Microsoft Teams, and Monday.com is useful but not essential
- Experience in events is preferred but not essential
What the job involves
- We're looking for a Senior UX Operations Manager to join our team in London as part of our Operations function
- You will lead and oversee the delivery of premium user experiences across online journeys, onsite systems and digital products for internal users and event delegates (Cannes Lions, Dubai Lynx, Eurobest, Money20/20 Asia, Europe and USA)
- This involves working with key stakeholders to ensure data flows and accuracy between platforms is maintained. This role focuses on strategic oversight, guiding the team, and ensuring alignment with business and customer goals
- Support the Head of UX Operations in defining and championing the vision for exceptional user experiences, setting satisfaction metrics, identifying opportunities for innovation, and delivering new strategic business priorities
- Ensure consistency and quality in user experiences across all events, prioritising impactful development efforts and maintaining high standards in user journeys
- Lead backlog reviews and sprint planning, setting priorities to align with business goals and guiding team members in delivery
- Collaborate with stakeholders to finalize product lists, pricing, customer journeys, and ensure accurate data flows and reporting
- Oversee improvements, fixes, and launches, ensuring deadlines are met, quality standards are maintained, and providing regular updates to the Head of UX Operations
- Work closely with QA to monitor progress, resolve issues, and provide final sign-off on user journeys, fixes, and launches
- Conduct research to explore innovative solutions, drive platform enhancements, and document user journeys for clarity and alignment
- Present new ideas and initiatives to stakeholders and the wider business, fostering alignment and innovation
- Manage ad hoc responsibilities, prioritising high-impact projects and supporting the team as needed
- Attend events as required, including mandatory attendance at Cannes Lions for up to two weeks in June. Please note you will be required to take on a customer facing role during events
Salary benchmarks
Our take
Ascentia dates back to 1887 when it was founded as a newspaper investment company. Its shift into business analysis and optimisation can be traced to its acquisition of Glenigan, a provider of leads and information for the construction industry in 1996. This move has evolved into an umbrella of companies which are today listed on the London Stock Exchange and the FTSE 250 Index.
After selling off many of its newspaper subsidiaries between the 90s and the 00s, Ascential utilised its catalogue of business insight to expand into events, commerce, marketing and retail. It now owns dozens of businesses that provide information on markets and help businesses grow.
Ascential continues to grow internationally. In 2022, an intuitive move saw the company invest in Berlin and Singapore-based eCommerce and analytics startups. It has proven that despite being a legacy company, it still has its ear to the ground to elevate the next generation of digital media and marketing tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Great learning and development opportunities
- Volunteering opportunities and charitable giving options
- Option to opt into the Ascential Shares Scheme
- 25 days of holiday - option to buy/ sell upto 5 days
- Pension
- Life Assurance and Income Protection
- Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
- Employee assistance programme, season ticket loans and cycle to work scheme
Company values
- Creativity - We value and reward innovation, providing new products and services to our customers, and finding new ways of working within our business
- Fairness - We build strong, ethical relationships based on mutual respect and trust
- Empowerment - We trust our teams to act swiftly and independently to meet our customers’ needs
- Focus - We prioritise clarity and focus to deliver high-quality outcomes. We are content to do a few things, exceptionally well
Company HQ
Holborn, London, UK
Leadership
Phil Thomas
(CEO)They have worked at Ascential for over 39 years in various roles, becoming the CEO in January 2024.
Diversity, Equity & Inclusion at Ascential
- Ascential is a people-powered company We’re committed to supporting each and every person that's part of Ascential. Fairness and Empowerment are two of our core values, and we weave them through everything we do. We unite people and invite them to discover more. More about each other. More about themselves. More about the world we live in. We believe that connections are the lifeblood of progress.
- We publish an annual Diversity, Equity, and Inclusion Report. This sets out our goals, commitments, and progress so far and ensures that our workforce matches the diversity of the communities we operate in.
- We conduct regular Inclusive Content Audits to ensure that the way we represent various groups in our internal and external content is fair and representative of the communities we operate in.
- We offer internships, apprenticeships and professional study support to bring people into our workplace from the start of their careers. We’re always on the lookout for curious, passionate people from every walk of life.
- We strive to create fair and inclusive recruitment processes that give everyone their best chance at success. Our recruitment teams offer training to hiring managers that keeps diversity, equity, and inclusion front of mind as they grow their teams. We also offer reasonable adjustments to our applicants, to ensure the recruitment process is accommodating for all.
- If you don't meet every single requirement, we'd still encourage you to apply. At Ascential, we are committed to creating a diverse, inclusive, and authentic workplace, so if you are excited about this role we would still like you to apply.
- We deliver Respect Training to our managers. This training is designed to equip managers with the tools, language, and frameworks required to create a workplace where our people feel valued, respected, included, and safe.
- We invest in employee groups and networks, empowering these groups to run educational events, support charities that they’re passionate about and share experiences with colleagues. These groups include Able to Thrive, Ascential Pride, Black in Business, and Empower Women's Network.
- At present, we have an almost equal gender split in our overall workforce. We’re proud to have been recognised in the Top 3 of the FTSE Women Leaders Review for Women on Boards since the launch of the rankings in 2016. We’re also listed in the Bloomberg Gender Equality Index.
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