Senior UX Operations Manager, Ascential

Salary not provided

Access to either our commission, bonus or profit share schemes, dependent on the role

Excel

Google Sheets

Salesforce

JIRA

Slack

monday.com

Senior and Expert level

London

1-2 days a week in office

Events, intelligence & advisory company

Job no longer available

Events, intelligence & advisory company

1001+ employees

B2BMarketingAnalyticsMarket researchSubscriptionEventsBusiness IntelligenceAdvertising

Job no longer available

Salary not provided

Access to either our commission, bonus or profit share schemes, dependent on the role

Excel

Google Sheets

Salesforce

JIRA

Slack

monday.com

Senior and Expert level

London

1-2 days a week in office

1001+ employees

B2BMarketingAnalyticsMarket researchSubscriptionEventsBusiness IntelligenceAdvertising

Company mission

To create unmissable events that bring entire industries together in inspiring settings – from the south of France to Las Vegas and Bangkok – to have the conversations that count.

Job

Company

Role

Who you are

Proven ability to lead, mentor, and motivate teams, delivering high-quality customer journeys in collaboration with product owners, development teams, and senior stakeholders
Strong project management skills, including backlog reviews, with experience in QA and attention to detail
Excellent communication and stakeholder management, with the ability to analyse data and translate insights into actionable improvements
Visual communication expertise, including process and journey mapping
Strategic thinker with strong planning, time management, and multitasking abilities
Calm, adaptable, and proactive in handling shifting priorities, with a positive, solution-oriented mindset
Flexible team player with a hands-on approach, willing to work extended hours when necessary
Proficient in Outlook, Excel, Word, Google Docs, Sheets, and Slides, with preferred experience in Jira and Salesforce; familiarity with Slack, Microsoft Teams, and Monday.com is useful but not essential
Experience in events is preferred but not essential

What the job involves

We're looking for a Senior UX Operations Manager to join our team in London as part of our Operations function
You will lead and oversee the delivery of premium user experiences across online journeys, onsite systems and digital products for internal users and event delegates (Cannes Lions, Dubai Lynx, Eurobest, Money20/20 Asia, Europe and USA)
This involves working with key stakeholders to ensure data flows and accuracy between platforms is maintained. This role focuses on strategic oversight, guiding the team, and ensuring alignment with business and customer goals
Support the Head of UX Operations in defining and championing the vision for exceptional user experiences, setting satisfaction metrics, identifying opportunities for innovation, and delivering new strategic business priorities
Ensure consistency and quality in user experiences across all events, prioritising impactful development efforts and maintaining high standards in user journeys
Lead backlog reviews and sprint planning, setting priorities to align with business goals and guiding team members in delivery
Collaborate with stakeholders to finalize product lists, pricing, customer journeys, and ensure accurate data flows and reporting
Oversee improvements, fixes, and launches, ensuring deadlines are met, quality standards are maintained, and providing regular updates to the Head of UX Operations
Work closely with QA to monitor progress, resolve issues, and provide final sign-off on user journeys, fixes, and launches
Conduct research to explore innovative solutions, drive platform enhancements, and document user journeys for clarity and alignment
Present new ideas and initiatives to stakeholders and the wider business, fostering alignment and innovation
Manage ad hoc responsibilities, prioritising high-impact projects and supporting the team as needed
Attend events as required, including mandatory attendance at Cannes Lions for up to two weeks in June. Please note you will be required to take on a customer facing role during events

Salary benchmarks

Our take

Ascentia dates back to 1887 when it was founded as a newspaper investment company. Its shift into business analysis and optimisation can be traced to its acquisition of Glenigan, a provider of leads and information for the construction industry in 1996. This move has evolved into an umbrella of companies which are today listed on the London Stock Exchange and the FTSE 250 Index.

After selling off many of its newspaper subsidiaries between the 90s and the 00s, Ascential utilised its catalogue of business insight to expand into events, commerce, marketing and retail. It now owns dozens of businesses that provide information on markets and help businesses grow.

Ascential continues to grow internationally. In 2022, an intuitive move saw the company invest in Berlin and Singapore-based eCommerce and analytics startups. It has proven that despite being a legacy company, it still has its ear to the ground to elevate the next generation of digital media and marketing tools.

Freddie

Company Specialist at Welcome to the Jungle

Insights

6% employee growth in 12 months

Glassdoor (4.2)

Company

Company benefits

Great learning and development opportunities
Volunteering opportunities and charitable giving options
Option to opt into the Ascential Shares Scheme
25 days of holiday - option to buy/ sell upto 5 days
Pension
Life Assurance and Income Protection
Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
Employee assistance programme, season ticket loans and cycle to work scheme

Company HQ

Holborn, London, UK

Leadership

Phil Thomas

(CEO)

They have worked at Ascential for over 39 years in various roles, becoming the CEO in January 2024.

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