Customer Success Manager, Rentman
Event & media production management
Be an early applicant
Event & media production management
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make work for event service providers easier and more productive.
Role
Who you are
- 2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry
- Fluent in English, with the ability to engage confidently with both customers and colleagues across diverse backgrounds
- Having a strategic mindset, being able to link product capabilities to business objectives and uncover opportunities for greater impact
- An excellent communicator who can break down complex topics into clear, actionable steps for users of all technical levels, and at turning data into meaningful insights
- Structured and detail-oriented, able to manage your portfolio of customers and keep track of timelines, technical requirements, and tasks
- Proactive and accountable, taking full ownership of your market and customer base while turning challenges into opportunities
- Collaborative team player who thrives in cross-functional settings
- A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity, and a drive to solve complex problems together
Desirable
- Experience in the AV & Event Rental Industry
- Previous experience working in a SaaS organization
- Ability to map processes and workflows, especially when helping customers set up or optimize their configuration. Being structured and process-minded
- Spanish or French skills are a plus
What the job involves
- As our Customer Success Manager at Rentman, you’ll do more than answer questions or solve issues. You’re the strategic partner who helps our customers get the most value out of our platform and transform the way they run their business.
- You’ll work with rental companies and event professionals who rely on Rentman to manage fast-paced operations, guiding them through onboarding, adoption, and everyday use.
- Your mission: help them unlock the full potential of our platform so they can deliver flawless events, scale efficiently, and stay ahead of the competition
- Your goal is to help customers succeed with Rentman, ensuring they can deliver events smoothly, scale efficiently, and get the results they’re aiming for. You’ll also collaborate closely with Sales, Product, and Support contributing to strategic conversations that influence both customer outcomes and the future of our platform
- Lead high-impact onboarding for customers, setting them up for success and helping them achieve value with Rentman as quickly as possible
- Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance
- Understand customer goals, usage patterns, and challenges through customer interactions and data, in order to drive customer health, product adoption, and identify expansion and upsell opportunities
- Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap, and making sure our platform stays ahead of industry needs
- Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy
- Work closely with Sales, Product, Marketing, and Support to ensure smooth handovers and an aligned customer experience
Application process
- Call with recruiter about the role and Rentman (30 to 45 mins)
- Past experience and culture interview with future manager (60 mins)
- Final skills interview with a scenario exercise (60 mins)
Our take
Events are a major part of any industry, and require a lot of logistics and organisation. Rentman has capitalised on the necessity and difficulty of events by building a software platform that supports the events and media production industry in managing their people and equipment.
Event management and production teams can use Rentman's cloud-based software to manage gear and crew, all from one central base of operations, with features including scheduling, invoicing, reporting and tracking. Thus, the many moving parts of an event are centralised and streamlined - whether for a corporate live streaming broadcast or a wedding.
Rentman’s 250,000-strong user base has spread to over 100 countries, evidencing the company’s savvy and vital niche in the event software market. A spinout from Utrecht University, the company remained bootstrapped until 2023, when it raised an impressive funding round that will enable it to grow through acquisitions and give it the runway to develop more products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2023
$23.1m
GROWTH EQUITY VC
Total funding: $23.1m
Company benefits
- Work with an ambitious, young and inclusive international team
- A “13th month” annual performance bonus based on company results
- 25 days of paid vacation
- Hybrid WFH policy & work from anywhere 4 weeks a year
- Annual training budget
- Fun team activities
- A Pension plan with a monthly contribution from us as your employer
- Group health benefits through ManuLife
- After 5 years employment you get a paid sabbatical of 4 weeks
- An amazing open and light office at the centre of Toronto
Company HQ
Nobelstraat, Utrecht, Netherlands
Leadership
Roy van den Broek
(Founder & Director)Previously Sound Engineer at RvdB Geluidstechniek, and Backend Developer at Softmedia Interactive.
Salary benchmarks
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