Digital Account Manager, Dext
Empowering everyone to make the right decisions at the right time
Posted today
Empowering everyone to make the right decisions at the right time
501-1000 employees
Posted today
501-1000 employees
Company mission
To make business' data work for them, so every business can focus on what matters.
Role
Who you are
- Knowledge of consultative selling & renewal negotiations
- You have a self-starter mentality and you lean into curiosity and creativity in the face of a challenge
- Strong relationship-building skills and problem-solving skills
- Flexibility, reactivity and ability to adapt your work to peaks in activity with rigour and organisational skills
What the job involves
- Dext operates across Europe, North America and APAC, with an expanding SaaS product portfolio. We are now seeking an Account Manager to ensure customer satisfaction and loyalty by implementing strategies to reduce churn and enhance user engagement across 1000 of our clients.
- As the first line of defence in partner retention for Dext, this role focuses on responding to customer escalations and reducing churn
- Collaborate with customer service and account management teams to help us maintain our excellent reputation and support the growth of the UK market by keeping our valued partners happy and satisfied
- Act as the main point of contact for all escalated client matters making sure our partners and users get their concerns addressed and a satisfactory result
- Understand the problems and needs of customers and provide a quick, relevant and personalised response until complete resolution (Phone/Emails/Chat)
- Introduce Dext's expanded product offering to your portfolio, via a 1:to many approach
- Develop relationships with scalable contact strategies such as mass email marketing or hosted webinars
- Responsible to generate revenue and drive growth within your portfolio
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Work with the support team and Product team to keep improving self-service resources available for users, with a focus on the help centre
- Identify areas of risk within your Partner portfolio and take action to proactively
- Bring ideas for continuous improvement to increase customer satisfaction, reduce escalations and mitigate churn
- Reporting to Peter Chapman
Salary benchmarks
Our take
Dext was the first software company to automatically process information from uploaded images of receipts and invoices, cutting down the time lost to manually sorting them.
There's a good in-built virality for this kind of business, with accountants recommending the product to their customers as it makes both of their lives easier.
Dext has made several key hires to continue its growth trajectory, including a new CEO, CPO and Technology Officer. It will be important for them to continue to stay at the forefront of the technology, add on more useful features and continue forging partnerships with accountancy companies to stay ahead of the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2020
$73.9m
SERIES C
Jul 2017
$50m
SERIES B
Total funding: $138.9m
Company benefits
- Summer hours
- Flexible working
- Option to work abroad
- Your birthday off
- Generous annual leave
- Paid volunteering days
- Health insurance or healthcare allowance
Company values
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do
- Be Together - We are one team. There is no such thing as individual success without team success
Company HQ
London, UK
Leadership
Sabby Gill
(CEO)Current Chair at Digital Leaders. Former CEO of Thomas International, EVP & Managing Director at Sage, and EVP at Epicor Software.
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