Customer Success Manager, Optiply
AI Supply Chain Transformation
Forecasting and purchasing software
Be an early applicant
Forecasting and purchasing software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To create a more durable supply chain.
Role
Who you are
- 5+ Years in the Trenches: You’ve managed supply chains, led procurement teams, or worked in high-growth ops. You speak in lead times, safety stocks, and stock-outs
- Transformation Pedigree: Experience in a top-tier consultancy (e.g., Big 4, Boutique SC firms) or a high-growth B2B SaaS implementation role is highly preferred
- Domain Authority: You know why a buyer is hesitant to trust a forecast—because you’ve been that buyer
- The "AI-First" Mindset
- Systems Thinker: You don't just see a spreadsheet; you see the data flows and logic behind it. You understand how APIs and integrations serve the business logic
- The Translator: You can explain complex algorithmic outputs in a way that makes sense to a CFO and a warehouse manager alike
- Resilience: Transformations are messy. You possess the emotional intelligence to navigate friction and turn "skeptics" into "power users."
- Technical & Professional Arsenal
- Project Mastery: You treat a rollout like a high-stakes mission—deadlines, stakeholder mapping, and risk mitigation are second nature
- Fleunt in Dutch and English is mandatory
What the job involves
- At Optiply, Customer Success isn’t about "support tickets"—it’s about industrial-scale value realization. You are the bridge between legacy procurement workflows and the autonomous future. You will act as a hybrid of a Strategic Consultant, Technical Solutions Architect, and Behavioral Coach, guiding mid-market leaders through the most significant operational shift of their careers
- What You’ll Own: The Success Roadmap
- Phase 1: The Integration (Weeks 1-4)
- Data Orchestration: Lead the technical mapping between customer ecosystems (ERP, WMS, Shopify/Magento) and Optiply’s AI engine
- Strategic Benchmarking: Establish the "Current State" vs. "AI-Enabled State" KPIs. You aren't just setting up software; you're defining the customer’s financial goals for the next three years
- Phase 2: The Transformation (Months 2-6)
- Behavioral Coaching: Tackle the "Black Box" anxiety. You will coach buyers to move from manual overrides to strategic oversight, managing the psychological shift from operator to orchestrator
- Governance & Guardrails: Design the safety nets that allow the AI to run autonomously while ensuring the customer feels in total control of their capital
- Phase 3: The Value Multiplier (Months 6+)
- C-Suite Advocacy: Deliver quarterly business reviews that read like McKinsey reports—translating technical adoption into cash flow, working capital efficiency, and EBITDA impact
- Expansion & Advocacy: Turn successful implementations into case studies and identify opportunities to deepen our footprint within the customer’s supply chain
Our take
Global supply chain constraints have been affecting businesses around the world, with even some of the largest companies feeling the pressure from mounting supply issues. Optiply was founded to tackle supply chain issues with its specialised forecasting and supply management software solutions for webstores, wholesalers and eCommerce brands.
While there are various other supply chain solutions on the market, they primarily focus on management and consultancy and aren’t necessarily built to help all sizes of webstores' - which Optiply’s founders realised when running into supply issues for their own webstore prior to founding the company. Within a few years, Optiply has significantly grown its product suite to predict and solve supply issues and consumer demands for a range of SMEs.
With over 500 customers, 40+ methods of forecasting, and more than 30 partners, Optiply has made considerable progress. By operating at the intersection of the three fastest-growing industries (SaaS, AI, and eCommerce) the company is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Houthavens, Amsterdam, Netherlands
Leadership
Wiebe Konter
(Co-Founder & CEO)Received their Master of Science in Operation Management & Logistics from the Eindhoven University of Technology.
Sander van den Broek
(Co-Founder & CTO)Former Owner of Phone-Gadgets.com and spent time working as a freelance Data Scientist.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Optiply