EDD Compliance QA Analyst, Coinbase

• 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
• Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
• ACAMS or equivalent AML qualification
• Experience in assisting, developing, and producing metrics and reporting
• Strong written/verbal communication, critical thinking, and problem-solving skills
• Highly-motivated, analytical, organized, innovative, and adaptive
• Multi-tasking ability, team-oriented, and a self-starter
• Proven ability to work collaboratively with global partners in other functional units
• Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
• Ability to work with limited direction from management when situations occur
• Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets

Desirable

• You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Enhanced Due Diligence cases
• You will be working with production teams from CX and Compliance
• In your day-to-day role, you will be responsible for auditing EDD cases and or KYC related activity with the output purpose of identifying opportunities to improve Complaints programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops
• Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines
• Proactively seek opportunities to tackle challenging and impactful assignments
• Assist on 2LoD reviews and provide timely responses to findings
• Lead calibrations & office hours supporting other QA analysts
• Conduct root cause analysis on thematic issues
• Identify procedural gaps or inconsistencies and provide proposed solutions
• Conduct training of new QA and QC joiners along with validating their practice cases
• Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows
• Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
• Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
• Support agents in addressing their queries on complex procedural requirements
• Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges
• Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios