Technical Support Engineer, Fever

Salary not provided

+ Potential to earn a significant bonus for top performance

SQL

AWS

Docker

Kubernetes

Django

Redis

Linux

Postgres

Kibana

RabbitMQ

Flask

Celery

Grafana

Zendesk

JIRA

Unix

JSON

REST API

Datadog

Junior, Mid and Senior level

Remote in Spain

More information about location

Event discovery & booking platform

Be an early applicant

Event discovery & booking platform

1001+ employees

B2CTravelLifestyleAnalyticsEntertainmentCommunity

Be an early applicant

Salary not provided

+ Potential to earn a significant bonus for top performance

SQL

AWS

Docker

Kubernetes

Django

Redis

Linux

Postgres

Kibana

RabbitMQ

Flask

Celery

Grafana

Zendesk

JIRA

Unix

JSON

REST API

Datadog

Junior, Mid and Senior level

Remote in Spain

More information about location

1001+ employees

B2CTravelLifestyleAnalyticsEntertainmentCommunity

Company mission

Fever's mission is to democratize access to culture and entertainment.

Job

Company

Role

Who you are

If you enjoy problem-solving, proactive troubleshooting, and working in a fast-paced environment, this role is for you
Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Desirable

Linux/UNIX and scripting skills
Experience with RESTful APIs and JSON
Knowledge of AWS, Docker, Kubernetes
Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases
We use these technologies, so it would be a plus if you have experience in:
Django/Flask
PostgreSQL
Redis
Celery with RabbitMQ
Experience working on agile methodology
Event communication between services
Handling services with more than 1000 request/second
AWS, Docker and Kubernetes

What the job involves

We are looking for a Tech Support Engineer to be the first point of contact for platform incidents. Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
You will work closely with engineering, product, and QA teams to ensure smooth operations
On your first month in Fever:
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows
After 3 months in Fever:
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues
On your 6th month in Fever:
Lead incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

Our take

The creators of a single place to browse the events happening in your city, Fever has rapidly grown to operate in over 100 cities. From educational talks to bottomless brunches, Fever streamlines your experience finding and booking leisure activities.

What has set Fever apart from its major competitors in the events booking space, such as major player Eventbrite, is its use of data. Its data-driven approach allows it to recommend the events that users will be most interested in. It has also allowed it to analyse consumer data to host its own Fever Originals events, much like Netflix uses data to produce Netflix Originals customised to consumer demands.

The company claims it can identify the characteristics of a successful event, mitigating the risk for event promoters and brands involved in its Fever Originals events. With multiple funding rounds under its belt, Fever is well placed to grow with the experience and expertise that comes from top industry investors and is investing in new and innovative global entertainment content opportunities whilst continuing expansion into new markets.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

28% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (4.4)

Company

Funding (last 2 of 11 rounds)

Jan 2023

$110m

LATE VC

Jan 2022

$227m

GROWTH EQUITY VC

Total funding: $439.5m

Company benefits

The potential to earn a significant bonus for top performance
Stock options
40% discount on all Fever events and experiences
Remote friendly

Company HQ

SoHo, New York, NY

Leadership

Pep Gomez

(Board Member)

Investor in multiple start-ups. More recently founded Reby, an on-demand electric scooter rental app. Formerly Fever's CEO.

Francisco Hein

(CMO)

Previously Head of User Acquisition & Expansion at happn, a dating app. Forbes 30 under 30 in 2019.

Ignacio Bachiller Ströhlein

(CEO)

Studied Mechanical Engineering at Massachusetts Institute of Technology before a brief period at McKinsey. Forbes 30 under 30 in 2019.

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