Customer Service Associate, Gettyimages
Portuguese & Spanish Speaker
+ ESPP
Royalty free stock images
Be an early applicant
Royalty free stock images
1001+ employees
Be an early applicant
+ ESPP
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- Please note: C1 level in English, Portuguese and Spanish (written and verbal) is required for this role
- Strong interpersonal, organisational and communication skills
- Relevant customer service experience
- Strong attention to detail
- Strong customer service skills and the ability to build and maintain relationships via telephone and email
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Strong desire to learn
- Fluency in written and spoken Portuguese, Spanish and English (C1 Level or above both written and verbal in both languages)
- Ability to gather prospect and client information and to identify potential sales opportunities
- Ability to effectively manage time & complete multiple tasks in fast-paced environment
What the job involves
- The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels
- They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution
- They collaborate with the sales team by providing administrative assistance and general support
- The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data
- This position is key in growing customer relationships, and is vital to our team
- You are eager to get your foot in the door and embrace the fast-paced buzz of the media world
- Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team
- Your goal is to help our customers, internal and external, work smarter
- You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship
- Receive and process inbound sales queries from clients via the phone, email and online chat
- Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information
- Encourage and enable customers to self-serve
- Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems
- Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department
- Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries
- Handle customer requests for services related to password resets, download issues, technical questions, etc
- Create research Customer Relationship Management (CRM) tickets
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Healthcare Coverage
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off Benefits (dependent on region)
- Retirement Benefits
- Life Insurance
- Transit Benefits
- Team‑ and Office‑Wide Celebrations
- Donation Matching & Volunteer Days
Company values
- We are trustworthy, transparent, and honest
- We always raise the bar
- We collectively bring solutions
- We care, are kind, courteous and respectful
- We are inclusive of different voices, perspectives and experiences
- We reject biased behavior and discrimination
- We are one Getty Images with no silos
- We deliver on our commitments and commercial goals
- We put the customer at the heart of everything we do
Company HQ
Seattle Chinatown-International District, Seattle, WA
Articles
Leadership
Craig Peters
(CEO, not founder)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
Share this job
View 6 more jobs at Gettyimages