Senior Advanced Support Engineer, Delinea

Salary not provided

Offers an equity and bonus program

SQL

AWS

JavaScript

Python

.NET

macOS

Java

C++

Azure

Powershell

Active Directory

Golang

Senior level

Remote from UK

Privileged access management (PAM) solutions

Job no longer available

Privileged access management (PAM) solutions

1001+ employees

B2BSecuritySaaSIdentityCloud Computing

Job no longer available

Salary not provided

Offers an equity and bonus program

SQL

AWS

JavaScript

Python

.NET

macOS

Java

C++

Azure

Powershell

Active Directory

Golang

Senior level

Remote from UK

1001+ employees

B2BSecuritySaaSIdentityCloud Computing

Company mission

To empower cybersecurity for the modern, hybrid enterprise.

Job

Company

Role

Who you are

We are looking for candidates with a development background, ability to dive into code and work methodically through the most challenging cases in complex environments
Excellent communication skills, both verbal and written, are required to interact effectively with our worldwide customers and internal stakeholder teams
Bachelor’s degree in Computer Science or similar discipline preferred (or equivalent work experience)
Excellent troubleshooting and debugging skills (whether product or environmental)
5+ years’ experience in C++/C#, MS SQL Server, PGSQL, LDAP/Active Directory and related technologies
Strong understanding of Object-Oriented principles, the .NET Framework, relational databases
Strong understanding of Networking (TCP/IP), basic system administration and computer security fundamentals such as encryption/decryption, SSL/TLS etc
Experience with a variety of software languages such as, C++, C#, Java, JavaScript, Python, PowerShell, Shell script, Golang etc
Experience with non-Windows platforms (*NIX and macOS)
Ability to build various troubleshooting tools to improve time to solution across the worldwide support organization
Knowledge of O365, AWS, Google Cloud, Azure and other Cloud solutions is a strong plus
Desire to learn and grow in new areas of technology
Excellent interpersonal, and verbal English communication, written and presentation skills required
Ability to work closely with team members
Ability to be on-call for highly escalated, Severity 1 challenges

What the job involves

Delinea is looking for a talented Senior Advanced Support Engineer to join our outstanding Global Technical Support team, with the ability and experience to work across & with multiple teams helping to drive resolutions for complex customer issues
Working as a Senior Advanced Support Engineer at Delinea means being a part of a highly capable and collaborative environment
This position reports to the Advanced Support Team Manager within the Support organization
Ability to quickly read and understand both new and existing code
Troubleshoot complex issues whether software or environmental related
Remain focused on complex issues through to resolution
Work closely with product management, development, quality assurance and senior support team members to resolve customer challenges
Document troubleshooting techniques and train team on the techniques

Our take

In a world of increasingly muscular cyber threats, Delinea is providing Privileged Access Management (PAM) tools for companies in the medical, construction, manufacturing, and government industries. With the constant evolution of threats, these and many more industries require sturdy support from companies, leading to PAM solutions being valued at $18.32 billion in 2019.

Delinea has enjoyed funding from Thomas Bravo and Insight Partners in the past, but is one of many similar companies in the industry. However, under its previous moniker of Centrify, dating back to Delinea’s merger with Thycotic Software, the company has been a major player in PAM since 2004. With a buyout in 2021 by TPG Capital, Delinea is clearly taking steps to keep up with modern threats.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Full suite of medical, dental, and vision insurance
401(k)
ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program
Generous discretionary time off
10 or more paid holidays

Company HQ

Financial District, San Francisco, CA

Leadership

Art Gilliland

(CEO)

Previously Advisor at TPG CAPITAL MANAGEMENT, L.P, Senior Vice President and GM, Symantec Enterprise Division Broadcom Inc, EVP and GM Enterprise Business Unit at Symantec, Member Board Of Directors at Gigamon.

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