Senior Partner Success Manager, Nuro

• 8+ years of experience in partner success, strategic account management, program management, or product management for complex, long-term B2B partnerships
• Service-oriented, always anticipating and addressing partner needs to deliver a best-in-class partnership experience
• Strong technical acumen with the ability to quickly learn and clearly articulate hardware and software concepts
• Exceptional verbal and written communication skills; experienced in representing technology companies and concepts to C-level executives, technical teams, and a wide range of stakeholders
• Collaborative and consultative approach, building deep relationships and translating business needs into actionable plans
• Demonstrated ability to influence multi-disciplinary teams, manage competing priorities, and thrive in fast-paced, dynamic environments
• Highly organized with proven program management skills: able to define success, track progress and risks, escalate issues, and resolve roadblocks
• Committed to operational excellence, continuously improving the people, processes, and systems that drive successful partnership delivery
• Data-driven mindset, using quantitative and qualitative insights to inform decisions and identify data gaps and solutions
• Self-directed and accountable, proactively prioritizing work and independently driving projects to completion

Desirable

• As a Sr Partner Success Manager at Nuro, you’ll lead the execution of our commercial partnerships and nurture long-term relationships with our partners
• Through coordinated program management across technical and business teams, you’ll ensure Nuro delivers on our commitments while creating exceptional partner experiences
• You’ll also work closely with our partners’ senior leaders and working-level teams to understand and internalize priorities, anticipate needs, and build trust
• From early development and testing through launch and scale, you’ll serve as the bridge between Nuro and our partners—representing Nuro externally while translating partner expectations into clear direction for our internal teams
• You will be responsible for driving critical activities across the company and with our partners, including:
• Delivering a best-in-class program and experience for our commercial partners, driving partner satisfaction and retention, and growing our long-term partner relationships
• Serving as the primary point of contact for commercial partners after contract signing, representing Nuro externally and advocating for partner priorities internally
• Leading and coordinating end-to-end partner programs, from initial integration and testing to deployment and scaled commercial operations
• Interfacing directly with internal and external executives and working teams, translating partner needs into actionable project plans and clear success criteria
• Coordinating with internal cross-functional teams, including Engineering, Product, Operations, and Legal, to ensure timely execution, issue resolution, and our ability to meet partnership commitments
• Conducting regular business reviews to track progress, address risks, manage escalations, and identify areas for improvement
• Collaborating closely with business development, strategy, and product teams to identify and unlock new commercial opportunities