Enterprise Customer Success Manager, Super Annotate

$110-130k

+ Stock options

Senior and Expert level

San Francisco Bay Area

More information about location

2-3 days a week in office

Annotation platform for training AI

Be an early applicant

Annotation platform for training AI

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechComputer VisionMachine Learning

Be an early applicant

$110-130k

+ Stock options

Senior and Expert level

San Francisco Bay Area

More information about location

2-3 days a week in office

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechComputer VisionMachine Learning

Company mission

To accelerate the pace of AI innovation to create a smarter, safer, and more sustainable world.

Job

Company

Role

Who you are

A minimum of 5 years of experience in Enterprise customer success, technical account management, or client relationship management roles
Experience in B2B SaaS software
Experience in AI solutions, including a basic understanding of Generative AI
Bachelor’s degree in Business, Marketing, Computer Science, or a related field
Legally authorized to work in the US, without a need for Visa sponsorship
Preferred Qualifications
Project Management, problem-solving, analytic and storytelling skills
Strong written and oral presentation skills, engaging business or technical stakeholders

What the job involves

We are looking for an Enterprise Customer Success Manager based in San Francisco to manage relationships with our most important customers
You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain Generative AI, computer vision (CV), and natural language processing (NLP)
Reporting to the Head of Customer Success, you will own a portfolio of Enterprise customers, helping them extract maximum value out of the SuperAnnotate solutions
You will develop a deep understanding of each customer’s business and use cases, clearly articulating SuperAnnotate’s value proposition to meet the customer’s desired outcomes
Build and maintain strong, long-lasting relationships with Enterprise customers, acting as their trusted advisor and primary point of contact across the entire customer lifecycle
Drive adoption and utilization of our products, providing best practices, training, and ongoing support to help customers achieve maximum value
Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals
Manage the renewal process and identify opportunities for upselling products or services based on customer needs
Prepare and lead key customer meetings such as kick-offs, QBRs and renewals
Coordinate cross-departmentally Sales, Finance, Product and Marketing

Application process

Only shortlisted candidates will be contacted for an interview!

Our take

Data annotation – labelling data so that machines can understand it – is a vital process in supervised machine learning. However, the intelligent annotation of data can be a time-consuming activity, and is complicated for data in image or video format. SuperAnnotate supplies a platform to annotate, version, and manage ground truth data for AI quickly and effectively, accelerating AI pipelines and the machine learning process.

SuperAnnotate, founded in 2018, boasts the fastest annotation toolset for training AI. As well as working with text data, the platform annotates images and videos at speed through the company’s computer vision technology. It offers multi-level, comprehensive quality management to ensure its clients build the best and most true training data, and the process can be employed at scale with impressive affordability for a product in this market.

And it's making waves with some serious names on its client like, including LG and IBM. Backed by various rounds of funding too, the company is gearing up to accelerate its growth as a key player in enterprise generative AI (GenAI) dataset creation, management, and orchestration,

Steph

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (3.4)

Company

Company benefits

Health insurance and wellness
Stock options
Professional and personal development
Team Events
Referral program

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Vahan Petrosyan

(Co-Founder & CEO)

Earned a PhD in Machine Learning from the KTH Royal Institute of Technology. Co-founded SuperAnnotate in 2018, serving as CTO until 2023 when they became CEO.

Salary benchmarks

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