Director of Product Management, Pointclickcare

• Bachelor's Degree in business, computer science, or a healthcare-related field of study
• 8+ years experience in Product Management, with demonstrated experience owning established SaaS products (≥ $20M ARR) and delivering measurable revenue or retention
• 3+ year experience managing and mentoring a team
• Demonstrated mastery of outcome-driven product practices: discovery research, rapid prototyping, experiment design, agile delivery approaches, and post-launch analytics
• Proven ability to reshape pricing, packaging, or tiering and drive attach-rate or ARR improvements
• High adaptability, bias for action, and resilience in ambiguous, high-growth environments
• Excellent communicator and cross-functional influencer, comfortable presenting to executive audiences and external customers
• Working knowledge of emerging AI tools and ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making
• Strong technical fluency - can partner effectively with engineering partners on data pipelines, APIs, performance, and security requirements

Desirable

• As a Director of Product Management at PointClickCare, you will take the helm of our expanding Health Plan and ACO portfolio
• Your mandate is to transform a proven suite of care-coordination, quality, and real-time data products into a disciplined growth engine
• You will reshape pricing and packaging, drive adoption of new add-ons, and calibrate our product lines to meet the market’s evolving needs
• You will pair commercial instincts with technical fluency while championing modern, outcome-focused product practices. That means guiding teams to frame customer problems, run rapid experiments, measure impact, and ship results that move the business forward
• You will mentor a talented set of Product Managers, instill clear discovery and delivery rhythms, and foster truly empowered cross-functional squads
• Day to day, you will partner with engineering on our clinical-data platform and collaborate with Sales and Customer Success to achieve ambitious expansion and retention goals
• Develop and communicate an inspiring product vision and outcome-focused roadmap that aligns teams and executives while driving ARR growth, retention, and attach rate across care-coordination, quality, and clinical-data products
• Coach empowered PM-UX-Engineering trios for each squad, providing clear OKRs and accountability for outcomes, not just delivery
• Drive deep customer understanding through continuous discovery, rapid prototyping, user testing, and experiment design, coaching teams to validate desirability, usability, feasibility, and viability early
• Continuously analyze competitive landscape, market trends, and regulatory shifts to inform differentiation, pricing, packaging, and product-calibration decisions
• Work shoulder-to-shoulder with Engineering and UX partners, framing customer problems, testing solution approaches, and iterating until the team achieves clear outcomes that work for our customers and our business
• Lead and support product commercialization and go-to-market activities in partnership with cross-functional stakeholders
• Act as the portfolio’s primary representative and advocate with Marketing, Sales, Customer Success, Compliance, and Finance, influencing as needed to drive results