Strategic Account Manager, Lengow
2 days a week in office
eCommerce automation platform
Open for applications
eCommerce automation platform
101-200 employees
Open for applications
2 days a week in office
101-200 employees
Company mission
To inspire brands, retailers and agencies to make the right strategic decisions.
Role
Who you are
- Strong analytical skills to manage revenue forecasting and portfolio performance
- Excellent communication and negotiation skills, able to engage at executive level
- Resilience and result-driven mindset, with proven ability to handle challenging situations
- Commercial orientation with the ability to identify and pursue revenue opportunities
- Experience in managing renewals, upsells, cross-sells, and expansions within SaaS or account management
- Solid knowledge of contract management and legal/commercial processes
- Ability to perform contact mapping and build multithreaded relationships within client organizations
- Skilled at collaborating with cross-functional teams (CSM, Product, Legal, Professional Services) to deliver customer and business outcomes
- Demonstrated history of achieving or exceeding revenue targets by converting customer objectives into commercial opportunities
- Proven success in driving portfolio growth while minimizing churn and downsell
What the job involves
- The Account Management team consists of 10 people, and is part of the Revenue organisation
- The Account Managers’ main priorities center on driving revenue growth through upsell and cross-sell of new products and services and manage retention targets through successful renewal, and managing downsell and churn
- The Account Manager owns the accountability for Net Revenue Retention (NRR)
- Through creative and proactive positioning within the accounts, AMs will lead strategic account planning, identifying growth opportunities, proactively positioning products and services during onsite and online meetings, and grow executive relationships to ensure an ever increasing lifetime value
- Our vision is to accompany customers throughout their customer journey, ensuring Lengow’s products and services, current and future, are proactively presented to the customer to contribute to their ecommerce revenue success
- Own the commercial relationship with your portfolio, acting as the client’s point of contact for all contract-related matters
- Drive revenue growth by managing renewals, expansions, cross-sells, and upsells
- Proactively minimise downsell and churn through early risk detection and action
- Deliver accurate revenue forecasting across renewals, expansions, and potential risks
- Build and maintain strong executive relationships and perform contact mapping to engage multiple stakeholders within the customer organisation
- Lead negotiations and contract management to maximise Net Revenue Retention
- Partner with CSMs to align on customer health insights and retention strategies
Our take
Lengow was built to solve difficulties faced by e-merchants who had to undertake the tedious process of setting up and selling products on a variety of different marketplaces and online channels. Fast forward to today, and this problem is still relevant. With the rise of the digital world and the significant increase of online sellers, e-merchants still have to work through this long process, meaning that Lengow's offerings are still sought after.
Through its centralised platform, Lengow aims to automate as many steps in the process of listing products across different selling sites. The company does this through allowing product imports through a product management system to allow them to be posted on multiple channels instantly. Lengow also offers additional services including stock management, order tracking, and marketing strategies to optimise distributor and brand performance.
Lengow continues to evolve its platform to meet the growing demands of global eCommerce. Recent expansions and enhancements, including advanced analytics, pricing intelligence, and broader European and international reach, allow the company to deliver more value to e-merchants while simplifying multi-channel management. Backed by strategic investment, Lengow is a go-to solution for retailers and brands looking to optimise sales, pricing, and operational efficiency across diverse online marketplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2018
$3m
EARLY VC
Sep 2015
$11.8m
SERIES B
Total funding: $18.6m
Company benefits
- Flexible Hours & Hybrid Working
- Coaching & Career Development
- Open & Collaborative Culture
- Autonomy & Ownership
- Internal mobility
- Inclusive & Diverse Teams
- International Environment
Company HQ
Ile Beaulieu, Nantes, France
Leadership
Nicolas Appert
(CEO)Prior to joining Lengow in 2023, Nicolas worked in EVP Monetisation Services at Mavenir and EVP Mobile Monetisation at Acision.
Sophie Vandriessche
(CRO)Prior to joining Lengow in 2024, Sophie was the CRO at Rydoo. She also spent 5 years at Citrix as a Sales Manager EMEA Online Division and Senior Sales Manager EMEA SaaS Service Division.
Olivier Siegwart
(CTPO)Prior to joining Lengow in 2024, Olivier worked in VP Tech Data Product at ETX Studio. Before this, he spent 3 years at Heetch, joining as a VP of Engineering before serving as the CTO. He also served as the CTO at Betclic Group and L'Oréal (Chief Digital Office).
Anna Valls
(CCO)Anna joined Lengow in 2020 and held VP of Customer Success roles before becoming CCO in 2024. Prior to Lengow, she spent 5 years at ForceManager as Head/VP of Customer Success.
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