People Product Lead, Monzo
£85k
+ Share options
Digital-only bank platform and marketplace
Job no longer available
Digital-only bank platform and marketplace
1001+ employees
Job no longer available
£85k
+ Share options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- Take on big, undefined problems and turn them into simple, useful solutions
- Build new products and improve existing ones that no longer fit
- Own high-impact programmes while staying responsive to future priorities
- You’ve built people products or programmes from the ground up, especially in fast-growing or tech-first companies
- You care deeply about employee experience and have a track record of improving it through thoughtful design
- You’re outcome-focused and able to make decisions that balance idealism with pragmatism
- You’re energised by ambiguity and enjoy making sense of open questions
- You work well across teams and bring others with you when building something new
- You understand how tech can support people systems, even if you’re not an engineer or systems expert
- You want to help Monzo set a new standard for how companies support and grow their people
What the job involves
- You’ll move between leading long-term initiatives, shipping new ideas and improving the everyday experiences that affect Monzonauts
- Redesigning what’s not working:
- We’ve outgrown some of our processes. You’ll step back, assess the friction and rebuild thoughtfully. This might include:
- Redesigning our off-boarding process to generate useful insights and support better transitions
- Running retros with teams to identify friction points and improve how we manage projects
- Rethinking how the People Collective plans, prioritises and delivers cross-functional work
- Owning key programmes:
- You’ll lead two foundational people products that support performance and talent growth
- Own our performance process, including our philosophy, cycle, tooling and feedback
- Lead succession and talent planning in collaboration with leaders and people partners
- Continually assess and improve these programmes to keep them impactful and inclusive
- Planning for what’s next:
- You’ll help us spot what’s around the corner and get ahead of it
- Identify areas we haven’t had capacity to explore but know we’ll need
- Support Monzo's evolution, helping us anticipate and deliver the people-related building blocks as we scale
- Shape our approach to organisational effectiveness, including team structures and decision-making rhythms
- Designing from scratch:
- Some challenges don’t yet have a home. Here’s some examples of what you might tackle from insight to implementation:
- Creating a consistent and supportive process for Monzonauts returning from extended leave, such as parental or caregiver leave
- Defining what retirement looks like at Monzo, a space we’ve never tackled before
- Improving coordination between the People team and our internal content team, including governance and workflow clarity
- Start with purpose: Keep the goals clear and focus on the problems we’re trying to solve
- Design for people: Create experiences that are intuitive, equitable and able to scale with Monzo
- Work like a product thinker: Prioritise outcomes, run tests and iterate as you learn
- Collaborate across functions: Partner closely with People Ops, Tech, Reward, Content and People Partners
- Use good judgment: Know when to optimise, when to rebuild and when to leave something alone
- Stay curious: Explore new ideas, learn from others and help us keep evolving
Application process
- Intro call with the recruiting team
- Call with the hiring manager
- A take-home presentation task
- Final stage with key peers
- This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$455.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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