Digital Success Program Manager, Restaurant365
$96.4-144.6k
+ Equity Option Grant
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
$96.4-144.6k
+ Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- The ideal candidate is a system-minded operator with an eye for process improvement, program execution, and stakeholder alignment across Customer Success, Support, and Product teams
- 3+ years of experience in Program or Project Management, Customer Success Operations, Customer Success or Digital Experience roles within SaaS or technology companies
- Proven ability to manage complex, cross-functional programs and deliver measurable business outcomes
- Strong skills in stakeholder management, facilitation, and communication
- Analytical mindset with familiarity in digital engagement and automation platforms (e.g., Gainsight, Catalyst, Intercom)
- Experience in the restaurant or hospitality technology industry preferred
What the job involves
- Restaurant365 is seeking a dynamic Program Manager to partner closely with the Senior Director of Digital & Scaled Customer Success in driving the next evolution of digital customer engagement and scaled success programs
- This role is both strategic and operational—responsible for ensuring customer escalations are proactively managed, digital initiatives are executed with velocity, and team readiness continues to grow
- Program & Project Management: Plan, execute, monitor, and control digital and operational programs from initiation through delivery; manage program scope, timelines, resources, and cross-functional dependencies to ensure initiatives are completed on time and within budget
- Establish governance frameworks, KPIs, and reporting mechanisms to measure program performance and impact; partner with cross-functional stakeholders (Product, CS, Support, Marketing, RevOps) to align initiatives with organizational OKRs
- Operational & Escalation Management: Oversee the customer escalation program across the Digital & Scaled CS segments, ensuring visibility, accountability, and timely resolution; maintain reporting on escalation trends, root causes, and follow-up actions
- Serve as a liaison between Support Operations, Product, and CS leadership to ensure high-impact customer issues receive executive visibility and coordinated outcomes
- Digital Initiative Execution: Drive execution of digital-first initiatives such as playbook automation, lifecycle campaign optimization, and in-app engagement launches; track and report key milestones, adoption rates, and ROI for digital programs; collaborate with Analytics and RevOps to tie digital outcomes to customer health and retention metrics
- Apply agile methodologies to improve iteration speed and scalability of digital programs; partner with Education Services to create personalized learning journeys through multi-channel delivery models (email, customer hub, retargeting)
- Process Improvement & Enablement: Identify opportunities for operational efficiency and process standardization within Digital & Scaled CS
- Develop and maintain centralized resource hubs, documentation, and playbooks to support program consistency; partner with leadership to design enablement frameworks that improve team skills, onboarding, and adoption of digital-first workflows
- Cross-Functional Collaboration: Facilitate alignment and communication between multiple business units to ensure smooth execution of strategic initiatives; coordinate stakeholder meetings, working sessions, and progress reviews to maintain visibility and accountability; drive cross-departmental collaboration for at-scale customer engagement strategies
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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