Enterprise Account Executive, UpKeep
$120k
AI-powered asset operations platform
Posted today
AI-powered asset operations platform
101-200 employees
Posted today
$120k
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- 5+ years of B2B SaaS sales experience, with a track record in large account selling
- Demonstrated success owning complex, multi-stakeholder deals with larger ACVs ($100K+) and longer sales cycles
- Experience selling into and expanding large, multi-site organizations; comfort engaging at the executive level
- Proven track record of meeting or exceeding quota and earning strong customer trust
- Comfort operating in an undefined, greenfield environment where the process is still being built
- Maintenance, Manufacturing, and Facilities industry experience a strong plus
- Bachelor's Degree or equivalent experience is a plus
- Proficiency with CRM applications such as Salesforce. Looking for someone that leverages AI to help manage your workload and 10X your output!
- Experience with modern sales tooling — e.g., Gong, Outreach, ZoomInfo, is a plus
- Strong account-based selling, territory planning, and pipeline generation skills in a strategic-sales environment
- Consultative, value-based selling with the ability to build and defend a business case to senior stakeholders
- Excellent written and verbal communication; strong organization, follow-up, and attention to detail
- Ability to work independently and cross-functionally in a highly dynamic, fast-paced environment
- Builder's mindset — thrives amid ambiguity, creates structure where none exists, and treats an undefined process as an opportunity rather than an obstacle
- Receptive to change — flexible; seeks and adopts improved approaches and processes
- Initiates action — results-oriented; takes ownership of actions and outcomes, meets commitments, and strives for high performance
- Manages the workload — makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary
- Technically proficient — knows the role and has solid familiarity with tasks and responsibilities
- Takes responsibility for own learning — knows personal strengths, recognizes development needs, is open to feedback, and always seeks to learn
- Communicates ideas — strong facilitation and written communication; proposes a way forward and takes in diverse perspectives
- Works collaboratively — shares information, fosters teamwork, and contributes to a positive work environment
- Displays ethical character and competence — acts with integrity and intent, is accountable, and behaves according to company values
- Acts as a good citizen of UpKeep
What the job involves
- Own a defined list of strategic customer accounts and drive expansion, upsell, and multi-site / enterprise-wide adoption within them
- Partner tightly with Customer Success Managers to build joint account plans, identify whitespace, and convert healthy usage into commercial growth
- Develop and maintain executive relationships that elevate UpKeep from a departmental tool to an enterprise standard
- Build and manage a pipeline of expansion opportunities that ensures you hit your growth quota within the customer base
- Own a focused, named list of UpKeep's largest target prospects and drive new-logo acquisition through account-based selling
- Partner with Business Development Representatives and Marketing to build and execute coordinated, multi-touch outbound plays into these accounts
- Multi-thread across the buying committee — identifying and engaging economic buyers, champions, and technical stakeholders across the organization
- Build the pipeline required to consistently achieve new-business quota targets in a longer, more complex enterprise cycle
- Conduct deep account research and deliver tailored, consultative, executive-level product demonstrations that connect UpKeep to strategic business outcomes
- Own complex, multi-stakeholder contract negotiations and close deals before a structured handoff to Customer Success and Implementation
- Develop deep product, industry, and competitive expertise to articulate a differentiated value proposition and quantifiable business case
- Maintain accurate, disciplined records in Salesforce — pipeline, activity, forecast, and account intelligence
- Forecast accurately against assigned account metrics; prepare account and pipeline reports; collaborate cross-functionally to identify and grow opportunities across the territory
- Own personal and departmental targets aligned to company objectives, and clearly communicate progress on quarterly initiatives to internal and external stakeholders
- Contribute to the enterprise playbook — surface what's working, flag what isn't, and help codify a repeatable process as the motion matures
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
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