Business Operations Manager, Kindred

£80-110k

Plus equity and competitive cash compensation

SQL

Senior and Expert level

London

2-3 days a week in office

Members-only home swapping platform

Job no longer available

Members-only home swapping platform

21-100 employees

B2CTravelMarketplaceRentingReal Estate

Job no longer available

£80-110k

Plus equity and competitive cash compensation

SQL

Senior and Expert level

London

2-3 days a week in office

21-100 employees

B2CTravelMarketplaceRentingReal Estate

Company mission

To help its members live a travel-rich lifestyle by allowing them to exchange homes with fellow community members that they trust.

Job

Company

Role

Who you are

Are a strategic thinker with 6-10 years of experience in business operations
Strong analytical and problem-solving skills. Must have strong SQL skills - there will be a live SQL exercise as part of the interview process
Track record of success in driving efficiency, improving processes and customer experience
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Strong project management skills
Experience working in a fast-paced environment

What the job involves

We’re looking to add a Business Operations Manager to join our London team to lead initiatives that helps Kindred maintain a high bar for customer experience and efficiency as we scale
This role will report into our Business Operations Lead and will help develop our core operations strategy to achieve our company goals
Work closely with our Business Operations Lead to develop strategies that will improve our member experience
Develop and implement processes and procedures to improve the efficiency and effectiveness at scale
Work closely with cross-functional teams to identify areas for improvement and implement solutions
Analyze operational data to identify trends, issues, and opportunities for improvement
Monitor and report on key operational metrics
Develop and manage relationships with key stakeholders
Continuously improve processes to increase productivity and reduce costs

Salary benchmarks

Our take

Travel accommodation has migrated from hotels towards home rentals in recent years due to marketplaces such as Airbnb, with many choosing them for an option similar to the coziness of their home. However, this can quickly become expensive for frequent travelers, with comfortable homes costing significantly more than hotels to rent.

Kindred provides a members-only home swapping platform, allowing users to access rental homes for a fraction of usual prices, only paying for service and cleaning fees. Members receive personalized matches based on their preferences and can video call with the owners before making any formal arrangement, allowing them to benefit from the system whilst controlling who stays in their home.

Whilst the company faces competition from traditional accommodation marketplaces such as Booking.com and home rental marketplaces such as Airbnb, Kindred significantly stands out with its unique goal of providing cheap, comfortable, and community-focused home swaps. The company also provides $100,000 home insurance, free service cleaning, and hosting essentials such as spare bedding and lockboxes, removing any stress associated with hosting guests.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Feb 2026

$85m

SERIES C

Jan 2025

$40m

SERIES B

Total funding: $147.8m

Company benefits

A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry
A culture of championship(vs. just mentorship), feedback, and continual development
Competitive cash compensation and equity
Unlimited vacation policy
Full health benefits
UNLIMITED free stays at Kindred homes during your time as an employee
Quarterly $1,000 travel stipend to use toward travel costs to stay at a Kindred home
Remote-flexible work environment. We encourage team members to travel and adventure!
Global WeWork passes so you can work comfortably from wherever you are
Regular offsites to co-locate with the team

Company HQ

Jackson Square, San Francisco, CA

Leadership

Justine Palefsky

(Co-founder)

Head of Visit Experience and Business Operations for Opendoor from 2015 to 2019. Head of Customer Experience and Advisor for Homebound since 2019.

Tasneem Amina

(Co-founder)

Experience as Director of Analytics for Yik Yak, Inc. Worked on Product for Opendoor from 2017 to 2020.

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