System Development Manager, Amazon

• Are you passionate about driving customer success?
• Interested in learning about technologies that drive Amazon's massive e-commerce business?
• Do you thrive in a dynamic, fast-paced environment?
• Do you love explaining new technologies to your friends and family?
• If yes, explore this role
• This role requires an individual with excellent System/Tool knowledge along with AWS services understanding
• The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources
• The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables
• Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally
• A keen sense of ownership and drive is must
• The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement
• To meet these challenges we are looking for passionate, talented and super-smart System Development Manager
• We are looking of people who can innovate and good in problem solving skill
• Experience managing a technical team
• Experience hiring, developing and promoting engineering talent
• Knowledge of a modern programming language (Ruby, Java, Python, or C#)
• Bachelor's or Master's degree in Engineering or related field
• +6 years experience in software development, testing or Devops/System development engineering
• Experience tools for automation (building, testing, releasing or monitoring)
• Ability to understand, troubleshoot and describe complex technical processes and issues
• Clear and effective communication & documentation skills

Desirable

• You will be part of Catalog Engineering Services Support (CESS) Team under Catalog Support and Programs (CSP) in ASCS Org
• The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog
• As a member of ASCS team, you’ll play a key role in driving Amazon’s business
• You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues
• You will build tools to improve operational efficiency
• * Lead and manage a team of System Development Engineers who support ASCS Systems and services to keep their software packages/configurations free from vulnerability, monitor new metrics and alarms for their systems and partner with Dev team to improve their system and performance
• * Act as a subject matter expert for one or more services
• * Lead large multi-team projects and resolve the most complex support issues
• * Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
• * Think proactively and work to prevent support issues before they are realized
• * Regularly work with management to assign tasks and small projects to other System Development Engineers
• * Take a role in the strategic direction of the team
• * Play a significant role in hiring, mentoring, and training employees
• * Demonstrate excellent judgment when making decisions
• Big Picture: Solve problems at their root, stepping back to understand the broader context
• Proactive: You display energy and initiative in solving problems
• Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products
• Quality: You demonstrate appropriate quality and thoroughness
• Integrity: You act with personal integrity at all times
• Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work