Technical Account Manager, Gravitee.io
$127.5-150k
+ Bonus + Stock option plan
More information about location
API management platform
Be an early applicant
API management platform
101-200 employees
Be an early applicant
$127.5-150k
+ Bonus + Stock option plan
More information about location
101-200 employees
Company mission
Gravitee.io's mission is to bring effortless control into the API space and to simplify complexity.
Role
Who you are
- Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment
- 5+ years of demonstrated experience handling customers of all sizes in Professional Services functions in a fast-paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
- Ability to travel when required to meet with your accounts
Desirable
- Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes
- Software development experience in one or more programming languages such as Java or Python
- Additional European language skills are a strong plus
- Experience working in a startup or scale-up environment
What the job involves
- In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies
- The TAM will serve as the technical champion for all of our customers
- The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges
- This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells
- You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful
- This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives
- You will report to the Chief Customer Officer (CCO)
- Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
- Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
- Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
- Understand, advocate, and document customer’s use case, architecture, and roadmap
- Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
- Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted
Our take
APIs allow data, services, and companies more agility and more interconnectedness, spurring on digital growth and transformation, and allowing tech to develop at a faster clip. The problem facing many large organizations, however, is that they can lean on upwards of 250 APIs at any one time, and managing these is a monumentous task. Gravitee.io is one of a number of API management software companies looking to address this urgent need, creating a market that’s expected to balloon to over $20B over the coming years.
API management software company Mulesoft was acquired in a multi-billion dollar deal by SalesForce, and another major player Plaid achieved a valuation of over $13 billion after an attempted merger with Visa was blocked by regulators. Whilst Gravitee is still operating on a more modest scale, this demonstrates the huge market potential they are tapping into. This market is growing rapidly, too - nearly three quarters of large US organisations are looking to expand their use of APIs in the coming years. This means Gravitee.io is making a name for itself, as well as some strong funding, at a good time to ride the wave.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Growing fast
"Gravitee is growing really fast. The platform is open source and people are always keen to help/support each other. People in the company are..."
Company benefits
- Excellent medical coverage to keep your body and mind healthy
- Pension and 401k program options for all locations
- Stock option plan for employees25 days holiday/vacation in addition to in-country national holidays
- 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
- Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career
- Quarterly outings and an annual off-site in an exciting location!
- Hybrid culture with options to go in to an office in one of our hubs
- Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
Company values
- Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better
- Do What It Takes: Work with speed, fight and intensity to ensure the job is done to your highest standard
- Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers
Company HQ
Euralille, Lille, France
Articles
Leadership
Nicolas Géraud
(CCO)Has experience in various Developer and DevOps roles at a broad range of companies including Decathlon, Humanis, Kiabi, and Leroy Merlin France.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Gravitee.io
- Our aim is to ensure that everyone who works here has an equal opportunity to develop a successful career, where everyone is treated with respect and dignity and decisions in the workplace are made free from the effects of bias and prejudice
- We are committed to treating all of our clients, visitors and research participants respectfully, fairly and equally
- We actively identify opportunities for everyone to pursue and thrive in our workforce, being essential for building an innovative and inclusive future
- We encourage and support women working and learning, as well as promoting progression opportunities, acknowledging their minority in our industry
Share this job
View 5 more jobs at Gravitee.io