Customer Success Director, Anaplan
$171-232k
Cloud-based modeling and planning for sales, operations, and finance
Be an early applicant
Cloud-based modeling and planning for sales, operations, and finance
1001+ employees
Be an early applicant
$171-232k
1001+ employees
Company mission
Anaplan's mission is to make all planning for all people a reality. They believe our world is better when we connect communities of people with data to enhance decision-making in dynamic environments.
Role
Who you are
- Proven Track Record: Top performer with a proven track record of success
- Business Acumen: Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives
- Financial Expertise: Knowledge of business, finance, accounting, and strategy
- Analytical Skills: Critical thinker with natural curiosity and the ability to consistently reprioritize and execute with speed and precision
- Collaboration: World-class collaborator who is open to learning new concepts and values ideas from others
- Leadership: Ability to define clear objectives, communicate goals, and hold others accountable. Outcome-oriented with a desire to make an impact
- Industry Knowledge: Well-informed and educated on industry trends and events
- Financial Analysis: Comfortable reading and interpreting financial results from 10K and other publicly available sources
- Values-Driven: Values-based, inclusive, and empathetic
- Organization: Extremely well-organized and capable of managing a demanding and evolving calendar
- Ethics: Unwavering ethics and commitment to always doing the right thing
- Results-Oriented: Desire to go above and beyond to deliver results and build a category-leading company
- Strategic Thinking: Ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization
- Problem-Solving: Problem solver, capable of quickly identifying challenges and identifying actionable steps to resolve
- Learning Agility: Fast learner, capable of synthesizing large volumes of information and identifying the most important points
- Risk Management: Ability to identify risk early with the skill and knowledge to address before escalation
- Communication: Ability to articulate complex ideas clearly and succinctly and develop customer-facing and executive-ready messages and presentations
- Collaboration: Experience working with 3rd party consulting partners to support customer engagements
- Operational Excellence: Commitment to business and operational excellence to drive world-class business performance
- Technical Proficiency: Knowledge of agile software implementation methodologies
- Customer Focus: Strong customer management skills with executive-level communication experience
- People Development: Strong management and leadership experience, with experience cultivating talent
- Business Planning: Knowledge of business planning and forecasting practices
- Minimum five years of experience working in SaaS with 3-5 years of prior management experience
- Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus
- A customer success orientated background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms or another leading SaaS provider
- Experience negotiating commercial agreements for software and related services, with ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively
What the job involves
- In this role, based in New York, you will manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Consumer industry vertical
- You will be a front-line leader, who reports directly to the AVP of Customer Success for the Consumer industry vertical
- You will work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved
- This is a great opportunity for an experience manager with 3-5 years of leadership experience
- Your primary objective will be to execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion
- You will be responsible for leading and coaching your team to achieve quarterly business goals and driving key performance metrics including best in class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base
- You will also be responsible for providing weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy
- As a Customer Success leader, you will be expected to serve as client facing champion and foster senior level customer relationships across your book of business
- As such, you must operate with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships
- In addition, you will be responsible for ensuring the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions
- Success in this role will be measured by how effectively your customers are able to sustainably and cost effectively maintain and expand their use of the Anaplan platform to transform their business
- You must be obsessed with customer excellence and demonstrate your passion by motivating and inspiring your team to achieve outsized results
- You are the kind of person who goes to bed each night knowing you gave your best effort, wakes up in the middle of the night thinking about solving customer problems and creating customer value, and starts each day with a determination to make a big impact
- You will report to the AVP of Customer Success for Consumer and regularly interact with the VP of Customer Success for the Americas, along with other senior leaders in the organization, including the CCO and CRO
Our take
Anaplan provides cloud-based planning software across various use cases. The Anaplan platform replaces the patchwork of outdated tools (from the likes of Oracle, SAP and IBM) that don’t interact well with each other, and does away with the manual planning processes that are often overly complex, inefficient and costly.
The Anaplan platform can handle high volumes of data processed in real-time. The company’s modeling engine - based on proprietary Hyperblock technology - enables thousands of concurrent users to all access a centralized data pool. The technology lets users create detailed planning models that incorporate data down to the transaction level (across stores, employees and product SKUs) to improve decision making. While legacy planning solutions tend to be focused solely on the finance department, Anaplan’s platform enables collaborative planning across all areas. The company generates about 40% of its business from outside of core finance use cases.
There are multiple ways for the Anaplan platform to be used throughout any organisation - ranging from budgeting and forecasting to modelling and pricing optimisation. Planning tools can be put to work to gauge sales performance, handle departmental budgets, manage marketing spending, improve inventory management, and deal with IT project budgeting.
Anaplan has over 175 partners and more than 1,700 customers worldwide, and was acquired by Thomas Bravo in 2022, reconfirming its position as a leader in connected planning. Despite its solid position, the company was not immune to layoffs in 2023 due to the economic slowdown.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2017
$60m
SERIES F
Jan 2016
$90m
SERIES E
Total funding: $299.9m
Company benefits
- Flexible working
- Work from home opportunities
- Health insurance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Charlie Gottdiener
(CEO (Not Founder))Currently Board Member at TransUnion, Neustar Security Services, and smartShift.
Salary benchmarks
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