Engineering Director, Cloudflare
Adoption
$243-341k
Salary dependent on location. This role is eligible to participate in Cloudflare’s equity plan.
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
$243-341k
Salary dependent on location. This role is eligible to participate in Cloudflare’s equity plan.
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Leadership Skills
- Proven ability to lead and develop high-performing teams in a dynamic environment
- Experience reorganizing teams to improve success and adapt to changing goals
- Execution Excellence
- Strong track record of managing competing priorities and ensuring critical tasks are completed
- Ability to break down complex problems and drive continuous, iterative progress
- Influence and Communication
- Exceptional communication skills, capable of persuading and influencing cross-functional teams
- Ability to articulate a clear vision and inspire others to collaborate
- Technical Proficiency
- Deep understanding of modern UX stacks and web technologies
- Engineering background preferred; ability to engage credibly with technical teams
- Data-Driven Decision Making
- Fluent in working directly with data to inform decisions and persuade stakeholders
- Ability to define and track key metrics to measure progress and impact
- Bonus Points
- Internet Expertise
- Understanding of how the Internet works at layers 2 through 7, or mastery in a similarly complex domain
- Hands-On Experience
- Experience developing web properties or contributing to open-source projects
- Growth Engineering Experience
- Experience in a Consumer or B2B environment where your focus was on product growth
- Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
- 15+ years of experience in software engineering, with at least 8 years in leadership roles
- Demonstrated excellence in building public-facing UX in an enterprise setting
- Proven track record of driving organizational excellence and making tough decisions when necessary
What the job involves
- As the Director of Engineering: Adoption, you will lead the engineering efforts behind Cloudflare's dashboard and cloudflare.com, and will play a central role in helping Cloudflare grow 5x over the next 5 years
- Alongside your Product Management counterparts, your mission is to enhance customer and prospect engagement with our products and the company as a whole
- Enhancing the Cloudflare Dashboard: Can we provide product teams with a powerful platform to deliver exceptional user experiences? How do we maintain a tech stack and design language that empowers rather than restricts innovation? How do we manage contention such that it is possible for a growing organization to contribute to this mission together?
- Driving Adoption and Upselling: How can we educate customers and prospects ranging from hobbyist developers to Fortune 500 enterprises about our offerings, encourage them to upgrade, and promote onboarding of their colleagues and friends? How do we measure this progress and make decisions when tradeoffs need to be made? How do we enable stakeholders from outside of the product and engineering organizations to contribute to this mission across all of Cloudflare’s web properties?
- Managing Adjacent Costs: Can we effectively manage cost drivers like customer support and outbound sales while ensuring we're making a positive impact?
- Serving Diverse Customer Needs: For customers who primarily interact through APIs or Terraform, how can we meet their needs without compromising innovation velocity?
- In this role, you'll lead a team of engineering managers and engineers, collaborating closely with product management, design, and go-to-market teams
- You'll also work with product teams across the company to address these challenges
- Additionally, you'll be responsible for fostering a high-performance culture within your team and promoting engineering excellence throughout Cloudflare
- Own the successful execution of goals within the adoption solution area, ensuring alignment with company objectives
- Lead by example, setting high standards for ethics and integrity
- Develop leaders within your organization who have their own track records of success
- Drive goal-setting initiatives and take individual ownership of key objectives, including cross-functional projects
- Ensure regular progress updates are shared with peers, executives, and other stakeholders
- Validate team-level goals for appropriate stretch and impact, making adjustments as needed
- Monitor delivery across teams, unblocking obstacles to maintain progress
- Address underperforming teams by implementing necessary changes
- Break down ambiguous problems into concrete goals with clear outcomes
- Set a common direction and strategy across teams, creating cohesion around the mission
- Identify opportunities to leverage existing skills, tools, and technologies to accelerate delivery and minimize waste
- Develop a vision for the future of your area and inspire collaboration among other leaders
- Use your engineering expertise to identify improvement opportunities, enhancing product quality and development velocity
- Work with engineering managers and principal engineers to implement best practices
- Ensure quantitative measures exist for teams, using data to identify issues and take corrective action
- Stay informed about modern UX stacks and web technologies to effectively lead technical discussions
- Deeply understand customer problems by analyzing support themes, engaging with customer-facing teams, and interacting with customers directly
- Develop strategies to serve the needs of customers who primarily use APIs or Terraform
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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