Customer Reliability Engineer, Endor Labs
Software supply chain security solutions
Be an early applicant
Software supply chain security solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To build the foundational company for one of the most defining shifts in modern software development.
Role
Who you are
- Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
- Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
- A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
- Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
- Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals
What the job involves
- As a Customer Reliability Engineer at Endor Labs on our Customer Success team, you will serve as the highest-level technical support resource, handling complex, high-priority issues that require deep product and systems expertise
- Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues
- Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
- Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
- Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
- Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting
- Serve as a bridge between the customer and R&D for complex or systemic issues
- Document and share solutions for long-term knowledge management and root cause prevention
Our take
Endor Labs is one of the fastest-growing companies in application security, building tools for a world where software moves at breakneck speed. The platform protects both traditional and AI-generated code by combining deep analysis with automation, so teams can identify and fix vulnerabilities before they reach production.
Its impact is clear too. With the company now protecting over 5M applications and runs more than million scans weekly, serving customers like OpenAI, Rubrick, and major financial institutions. As AI-writen code introduces new risks, the platform helps teams stay fast while keeping security intact.
The company recently raised an oversubscribed $93M funding round, supported by DFJ Growth and Salesforce Ventures, to accelerate expansion of its AI-driven AppSec Platform. With this rapid growth and strong customer retention, Endor Labs is ready to position itself as a key security partner in the evolving, AI-powered software landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2025
$93m
SERIES B
Aug 2023
$70m
SERIES A
Total funding: $188m
Company benefits
- Culture and Engagement: Fostering a vibrant culture and strong engagement is paramount. As a diverse team, we actively unite through global annual company off-sites, company-wide events, hackathons, and departmental team-buildings.
- Health and Wellness: We offer benefits to manage your health, wealth, and well-being. Benefits include competitive medical, dental, and vision plans, life insurance, voluntary life options, and financial tools such as Flexible Spending Account (FSA) and Health Savings Account (HSA). Additionally, we empower your financial future with 401k plans, and support your family's growth with parental leave options.
- Remote Options: We are a globally diverse team and have the flexibility to work from anywhere, while ensuring our employees feel supported and connected. We are happy to provide Home Office Equipment stipend and Cell Phone and Internet Reimbursement.
- Time to Recharge: Endor Labs observes a number of diverse holidays and we offer flexible PTO for you to relax and recharge.
Company HQ
University South, Palo Alto, CA
Leadership
Varun Badhwar
(Co-Founder & CEO)Graduated from the University of Southern California with a BS in Computer Science. Founder and former CEO of RedLock (acquired by Palo Alto Networks). Also co-founded CipherCloud where they served as the VP of Products & Field Operations.
Dimitri Stiliadis
(Co-Founder & CTO)Graduated from the University of California with a PhD in Computer Engineering. Founder and former CTO of Aporeto (acquired by Palo Alto Networks). Also co-founded Nuage Networks where they served as the CTO.
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