Customer Success Manager, Kontakt.io
More information about location
Intelligent orchestration for healthcare operations
Job no longer available
Intelligent orchestration for healthcare operations
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To deliver operational predictability maximizing capacity, safety, and decision making to enhance care delivery for patients and caregivers.
Role
Who you are
- 6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations
- Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment
- Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers
- Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments
- Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies
- Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms
- Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level
- Strong problem-solving skills with an ownership-oriented mindset
- Experience using Salesforce or similar enterprise CRM tools
What the job involves
- Reporting Relationship: Reports to Director, Customer Success Enterprise
- The Customer Success Manager - Enterprise Accounts owns the post-deployment success of strategic enterprise healthcare customers. This role partners closely with clinical, operational, IT, and executive stakeholders to drive adoption, value realization, measurable ROI, renewals, and expansion across Kontakt.io’s platform
- Strategic Customer Ownership
- Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner
- Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)
- Build strong relationships across clinical, operational, IT, and executive stakeholders
- Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization
- Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction
- Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth
- Customer Success Practice & Scale
- Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes
- Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement
- Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization
- Provide input on processes, tools, and workflows that improve team efficiency and customer impact
- Cross-Functional Collaboration
- Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences
- Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements
- Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value
Our take
Many organizations, especially hospitals, are under pressure to do more with less. They need to reduce waste, move faster, and make better decisions in real time. So, technologies like IoT, location tracking, and AI are becoming essential because they help teams understand what's actually happening inside buildings instead of relying on assumptions.
Kontakt.io is a technology company helping organizations track people, equipment, and spaces in real time. Using small Bluetooth devices and cloud software, it shows where things are, how they move, and how spaces are used. In healthcare, this can mean finding critical equipment faster, understanding patient flow, and improving the day-to-day operations without adding any more manual work.
The company stands out by turning location data into clear insights using AI, not just basic tracking. And its tools are designed to scale easily and fit into complex environments like hospitals. With strong investor backing and a focus on automation and predictive insights, the company is in a good position for growth as more organizations are looking for smarter, data-driven ways to run their operations.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company HQ
Chelsea, New York, NY
Leadership
Philipp von Gilsa
(Founder & CEO)Prior to Kontakt.io, Philipp worked in Special Projects at Jumia Group and co-founded zweitausendvier where he served as the Head of Sales for 4 years.
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