Sales Director, Modsquad

Salary not provided

Excel

Salesforce

Slack

Zoom

Senior and Expert level

Remote in US

Global customer experience service provider

Be an early applicant

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Be an early applicant

Salary not provided

Excel

Salesforce

Slack

Zoom

Senior and Expert level

Remote in US

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

University degree in business, marketing, technology, or related field
7+ years of consultative or value-add sales experience, with a background in closing recurring services such as customer support, moderation, community management, and social media management
Ability to identify, close, manage, and grow multiple deals each month
Excellent consultative selling skills
Concise communication skills
Experience working with Salesforce.com, Zoom, Slack, Google Docs and similar online/mobile apps
Strong Excel formula skills for revenue and cost modeling are a requirement as well as contract management, negotiation and legal knowledge
Hands-on knowledge of the top social and messaging platforms, and customer-service toolsets, and their role in engaging today’s digital customer
Ability to travel as needed
A flexible work schedule allowing for regular interactions with customers and ModSquad teammates in time zones around the world
Ability to collaborate and strategize on complex issues with the team

What the job involves

ModSquad is currently seeking a Director level sales executive to join our crew to continue driving forward and close the right type of clients to make ModSquad successful
This position reports to the VP of Sales with responsibility for sales to all market levels
Cultivate and develop new business relationships and serve as a trusted business consultant to senior decision-makers
Assume a lead role in managing sales opportunities and customer negotiations in your region
Identify proficient sales strategies and tactics for generating leads and closing business (it's all about MRR!)
Develop strong relationships with key strategic partners and, when appropriate, orchestrate the sales process through channel partners
Engage and utilize the marketing team to target top regional prospects

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.