Customer Success Specialist, Hunter
North America
$45-55k
Salary dependent on location
More information about location
Providing tools to connect professionals
Job no longer available
Providing tools to connect professionals
1-20 employees
Job no longer available
$45-55k
Salary dependent on location
More information about location
1-20 employees
Company mission
To give professionals the power to create new connections with the people that matter.
Role
Who you are
- You are both tech-savvy and a self-starter. We'll train you on our system and tools, but you should be comfortable with technology generally
- You have strong verbal and communication skills. You can guide users in improving their workflow and solving problems. Bonus point if you’ve already worked for a Saas tool and are comfortable with APIs
- You maintain patience and empathy when interacting with frustrated customers, and you can think critically and provide practical solutions to help resolve customer issues
- You understand that customer support is a source of feedback to improve a product
- You’re the connection between users and the rest of the team: you can clearly share feedback, feature suggestions and bugs to be fixed
- You have experience in remote working
- You’re comfortable working primarily with asynchronous communication and don’t need a lot of handholding or supervision
What the job involves
- Hunter is currently looking for a Customer Success Specialist based in North America who can operate between 9 AM to 5 PM MT/PT timezones
- We're searching for a skilled troubleshooter to join our team and assist our users in getting the most out of our tool
- We're seeking individuals who thrive on helping others and are committed to ensuring our customers' satisfaction
- As a Customer Success Specialist, you'll report to the Head of Customer Success and be responsible for managing our support inbox, collaborating closely with other agents
- Your work hours will primarily overlap with Juliette, who is based in Quebec, Canada
- As the initial point of contact for users with inquiries about Hunter, you'll be tasked with addressing their questions in Intercom (chats and emails) and, if necessary, escalating any issues
- You'll also collaborate with the Product Team to ensure a smooth resolution process
- This position offers an exciting opportunity to become a part of the customer success team, working alongside Giovanni (Head of Customer Success), Juliette, Samara, and Laura (Customer Success Specialists), as well as Janette and Ana (Account Managers)
- In your role as a Customer Success Specialist, your main goal is to ensure that Hunter's users extract the utmost value from our service
- This involves both addressing incoming inquiries and proactively reaching out to users whom we can provide assistance to
- Providing customer support: The majority of your interactions with users will occur in written form on Intercom, where you'll address and resolve daily support tickets
- Gathering customer feedback and offering insights to our Marketing team, ensuring that we listen to our users' needs and continuously enhance our product
- Identifying and reporting issues to our Product team, keeping tabs on their resolution progress, and communicating updates to users
- Forwarding upsell opportunities for our Business and Enterprise plans to our Account Managers
- Collaborating with fellow Customer Success Specialists to enhance our support processes, such as tagging conversations, updating or creating new saved replies and maintaining documentation up to date
- Developing expertise in Hunter's features and functions as our product evolves over time
- Participating in users' onboarding calls to educate new users and help them convert
Our take
In today's world, finding and connecting with professionals online can often be an all too daunting experience, with so much information on the web, finding the right information isn't always as straightforward as it should be.
Hunter (Hunter.io) is an email verifier tool helping eliminate the difficulties of connecting with professionals, allowing users to find email addresses, names, job titles, social networks, and phone numbers in seconds.
Since its inception in 2015, Hunter has been trusted by over 2M professionals and chosen by leading companies such as Google, IBM, Microsoft, and Adobe to further build their connections within their industries. With a Chrome extension alongside its website, Hunter aims to make it easier to find email addresses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Five weeks of paid vacations per year
- Fully paid setup (including a MacBook Pro, standing desk and ergonomic chair)
- Coworking space membership
- Twice yearly company retreat in Europe
Company HQ
Wilmington, DE
Leadership
Antoine Finkelstein
(Co-Founder)Graduated from Toulouse Business School with a Master in Management, also previously Co-Founded Fimapi.
François Grante
(Co-Founder)Graduated from Toulouse Business School in 2015.
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