Customer Experience Agent, Jaja
£29k
More information about location
Mobile-first credit products
Posted today
Mobile-first credit products
201-500 employees
Posted today
£29k
More information about location
201-500 employees
Company mission
To redefine and simplify the credit card experience, giving people more time to do the things they love.
Role
Who you are
- Proven Call Centre Experience: Demonstrated success in dynamic call centre environments
- Financial Services Expertise: Solid background in the financial services sector
- Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers
- Adaptability: Thrives in fast-paced, ever-changing environments
- Organizational Mastery: Strong organizational and time-management skills
- Customer Journey Insight: Comprehensive experience across the entire customer journey
What the job involves
- You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre
- By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform
- If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team!
- High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction
- In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes
- You will work in a dynamic, fast paced environment, working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo
- Handling Customer Inquiries: Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services
- Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve
- Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience
- Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services
- Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions
- Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions
- Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery
- Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes
- Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards
Our take
Fintech startups make up the biggest component of the London startup scene, so there can be a lot of noise, but Jaja is making a large splash on the scene with its mobile first credit products and partnership focused strategy.
A large number of credit transactions are still handled using traditional channels, with slow onboarding processes and counter-intuitive tools. Jaja offers mobile-first credit products that focus on fast applications providing a near-instant credit decision.
Jaja has focused its expansion strategy on partnering with established brands. In 2022, a consortium of investors committed to fund up to £120 million in the company. Its new shareholders are bringing valuable insights to the business and will support the company to continue to offer best-in-class core technology, products, and services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2025
$31.1m
GROWTH EQUITY VC
Apr 2022
$162m
GROWTH EQUITY VC
Total funding: $257.4m
Company benefits
- Apply for up to 4 weeks non-paid leave
- Learning & development budget
- 25 days holiday (excl. bank holidays)
- Competitive salary
- Flexible working locations including remote and at our We Work Office
- Free tea and coffee, beer, and prosecco at our We Work office
- Pension
- Bonus
Company HQ
Bloomsbury, London, UK
Leadership
Kyrre Riksen
(Chief Marketing Officer)Graduated from McGill University with a degree in Information Systems and Management. 2 years at General Electric as an analyst. 6 years at Telenor as a VP and Director of the Financial Services department.
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