Vice President of Emerging SMB Growth & Channel Strategy, Flex
$496-534k
OTE
+ Company equity
More information about location
2-3 days a week in office
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$496-534k
OTE
+ Company equity
More information about location
2-3 days a week in office
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- The ideal candidate has deep experience running scaled sales motions, channel/outsourced sales programs, or high-volume commercial operations within FinTech, PropTech, or SaaS
- This leader is analytical, operationally excellent, and skilled at influencing both internal stakeholders and external partner teams
- 15+ years of experience, with significant leadership in SMB, high-velocity, channel, inside sales, or outsourced/vendor-led sales environments
- Demonstrated success owning a scaled, transaction-volume–driven sales motion or channel/partner program
- Strong ability to analyze performance data, diagnose root causes, and design actionable improvement strategies
- Experience overseeing outsourced sales teams or BPO/vendor partners, including governance, quality management, and KPI accountability
- Deep understanding of sales operations, funnel analytics, forecasting, and performance management in high-velocity environments
- Highly adept at cross-functional collaboration, with proven experience influencing Marketing, Product, Operations, and external partners
- Exceptional verbal and written communication skills, with the ability to align diverse stakeholders and external teams
- Expertise with CRM systems (e.g., Salesforce) and data-driven methodologies for optimizing workflow and conversion
- High level of initiative, ownership, and comfort operating in a fast-paced, rapidly evolving growth-stage environment
- Experience managing both revenue targets and operational OKRs simultaneously
What the job involves
- As the Vice President of Emerging SMB, Growth and Channel Strategy, you will own the strategy, performance, and optimization of Flex’s smallest but highest-velocity customer segment
- Rather than managing a traditional sales team, this role is responsible for leading and scaling a multi-vendor, outsourced sales ecosystem to drive efficient, predictable unit acquisition
- Reporting directly to the PMC Revenue Leader, you will oversee partner performance, design data-driven operating rhythms, and ensure seamless alignment between Flex and our vendor organizations
- Develop and execute the strategy for Flex’s Emerging SMB (long-tail) segment, focusing on efficiency, scalability, and predictable revenue contribution
- Lead and manage relationships with outsourced sales vendors including performance management, capacity planning, workflow design, and SLAs
- Build a data-driven operating model that tracks performance across funnel stages, channel quality, productivity, and ROI—using insights to continuously refine strategy
- Partner closely with Marketing, Product, Analytics, Risk, and Partner Success to ensure alignment on ICP, messaging, qualification standards, and cross-functional dependencies
- Create scalable playbooks, processes, and incentive structures for vendor teams to maximize throughput and conversion
- Monitor market dynamics within the SMB ecosystem to identify opportunities for improved segmentation, new motions, or workflow optimizations
- Own forecasting, pacing, and KPI management for the segment, ensuring accuracy and transparency across stakeholders
- Represent the Emerging SMB program internally as a thought leader on high-velocity revenue generation, scaled GTM motions, and outsourced commercial models
- Ensure vendor teams have the tools, enablement, and feedback loops they need to execute at a high level—without direct responsibility for hiring or onboarding reps
- Drive continuous improvement across processes, systems, and vendor operations to unlock efficiency and lift conversion
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(Co-Founder)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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