Lead Business Operations, Parloa
$150-237k
+ Equity package
2-3 days a week in office
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
$150-237k
+ Equity package
2-3 days a week in office
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 4+ years of total experience, including 2+ years at a top-tier consulting firm (e.g., McKinsey, BCG, Bain) and 2 to 4 years in Business Operations, Strategic Finance, or a similar role at a high-growth startup
- Proven experience leading cross-functional initiatives in fast-moving, ambiguous environments
- Strong analytical skills—comfortable digging into data to drive decisions
- Exceptional communication skills—you know how to influence without authority
- A bias for action—you’re not waiting for perfect clarity to move
- Experience working closely with executive leadership
- Comfort working across time zones, cultures, and fast-paced teams
Desirable
- Bonus points if you have international experience and are excited about building a truly global company
What the job involves
- As Lead, Business Operations, you’ll be the strategic engine behind how we execute and scale our go-to-market teams.
- You’ll work across Sales, Marketing, Customer Success, and Product, helping the entire commercial organization move faster, align better, and grow smarter.
- You’ll design the rhythms, frameworks, and systems that keep our teams connected and accelerating toward our goals.
- You’ll tackle the big, messy, cross-functional challenges that don’t sit neatly within one team and solve them in ways that unlock scale, clarity, and speed.
- Whether it’s rolling out a new territory model, rethinking how we run QBRs, launching a new market, or driving special projects, you’ll be the go-to person to get it done: fast, right, and collaboratively
- Identify and remove cross-functional bottlenecks across Sales, Marketing, CS, and Product
- Design and lead commercial operating rhythms: pipeline reviews, forecast calls, QBRs, and more
- Turn strategic goals into clear execution plans with owners, milestones, and success metrics
- Lead special projects like pricing changes, tool rollouts, customer segmentation, or market expansions
- Own operational rigor for commercial planning: headcount allocation, territory mapping, quota design, sales productivity
- Build the templates, playbooks, and frameworks that make it easier for teams to move fast and win
- Be the glue between teams—making sure the right people are aligned, decisions are documented, and actions are followed through
- Always look for ways to simplify, scale, and improve how we operate
Application process
- Recruiter video call → Meet your manager → Challenge Task → Leadership Assessment→ Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$120m
SERIES C
Apr 2024
$69.2m
SERIES B
Total funding: $216.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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