Hyperscaler GTM Operations Director, ServiceNow
$170.2-297.9k
+ Variable/incentive compensation + Employee Stock Purchase Plan
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$170.2-297.9k
+ Variable/incentive compensation + Employee Stock Purchase Plan
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate has strong experience in GTM operations and program management in enterprise SaaS, with a proven ability to lead initiatives through collaboration, execution discipline, and insight-driven decision-making
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 10+ years of experience in Strategic Program Management, GTM Operations, Management Consulting, or Business Transformation roles within high-growth enterprise SaaS or technology companies
- Deep understanding of GTM motions and the lead-to-cash lifecycle, with proven experience in programs that span sales, marketing, customer success, and support
- Demonstrated success in leading strategic, cross-functional initiatives that drive commercial growth, cost optimization, or customer experience improvement
- Experience with both internal operational programs (e.g., planning cycles, process redesign) and externally facing programs (e.g., customer onboarding, partner experience)
- Exceptional communication skills with the ability to influence and align executive stakeholders and operational leaders
- Proven ability to operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments
- Experience working across multiple systems and platforms (CRM, CPQ, CLM, CS tools, etc.), with technical acumen to partner with systems and engineering teams
- High EQ with strong relationship-building skills and the ability to lead through influence
- Desired: Bachelor's degree, MBA or other advanced degree
- Bonus: Experience working in hybrid infrastructure environments and/or deep knowledge of enterprise cloud transformation programs
What the job involves
- ServiceNow’s Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine, enabling growth through operational excellence, simplification, and impactful customer and seller experiences
- We are seeking a Hyperscaler GTM Operations Director to lead a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams
- This role will be responsible for driving operational rigor, program execution, and cross-functional alignment to support pipeline growth, sales enablement, and partner success within our Hyperscaler ecosystem
- Lead and execute priority GTM programs that support Hyperscaler pipeline generation, partner enablement, and sales execution
- Collaborate closely with Sales, Marketing, Partner, and Enablement teams to deliver programs that drive operational efficiency and commercial impact
- Manage workstreams within broader enterprise programs, contributing to lead-to-cash transformation, planning cycles, and seller experience enhancements
- Develop and manage program roadmaps, timelines, resourcing, risks, and stakeholder communication plans
- Support governance frameworks, reporting, and dashboards to create visibility into program health, dependencies, and milestones
- Identify process improvements and automation opportunities to enhance program effectiveness and scalability
- Partner with Finance, Systems, and Product teams to support execution of initiatives impacting the Hyperscaler GTM motion
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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