Customer Solutions Consultant, quantilope
$80-97k
+ 25% Bonus
Market research insights automation platform
Be an early applicant
Market research insights automation platform
201-500 employees
Be an early applicant
$80-97k
+ 25% Bonus
201-500 employees
Company mission
To free all marketing decisions from gut feel.
Role
Who you are
- You listen for the need behind a client's question and know exactly which platform capability answers it
- You proactively analyze usage data to reach out before issues arise, driving value before a request is even made
- You can confidently guide a new user from an empty project to an active study and explain methods like MaxDiff or Mental Availability in the terms of the client's category
- You have experience in market research, consumer insights, or a client-facing role at a research SaaS company, including hands-on survey design and analysis
- You bring working knowledge of quantitative methods (such as Conjoint, MaxDiff, TURF, and segmentation) as well as familiarity with brand tracking
- You have a proven track record of running client training, onboarding sessions, and enablement programs
- You collaborate seamlessly with Client Development teams without crossing commercial boundaries
- You are US-based and available to work US business hours
- Curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands-on approach
What the job involves
- As a Customer Solutions Consultant, you'll play a crucial role in empowering our existing clients to maximize the value of our Agile Insights Platform
- In this role, you will ensure clients fully utilize their purchased subscriptions, onboard new stakeholders, and drive adoption of our latest features and releases
- Working alongside our Client Development team, who own the commercial relationship, you will help our clients succeed and answer their research needs with the software they already own
- Drive Product Adoption: Ensure clients run and utilize their purchased solutions (such as BBHT, Category Twins, or advanced quantitative studies) and proactively resolve or escalate adoption bottlenecks
- Enable Features & Releases: Bring subscription-included features to the accounts that need them, including quinn Search across past research, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections
- Onboard Stakeholders: Guide new client leads and team members from foundational Academy training to independently building and running their own research projects in the platform
- Track Account Health & Usage: Monitor usage metrics across your book of business to ensure clients steady their platform consumption and intervene before low usage impacts renewal
- Manage Pre- to Post-Sale Handovers: Join late-stage sales cycles to ensure a seamless transition so new clients build on what they were sold from day one
- Voice of Customer to Product: Provide direct adoption feedback to our Product team, taking ownership of tracking feature uptake and identifying adoption barriers
- Identify Expansion Handoffs: Recognize when clients need additional products, hand contextualized opportunities to pre-sales, and ensure post-sale adoption
Our take
quantilope offers companies an AI-powered consumer insights platform which automates advanced research methodologies, allowing them to carry out complex research projects and get results in just a few days. This is much faster than the average research agency.
The company launched in Germany in 2014 and grew quickly in the domestic and EU markets. After being named one of Germany’s top 50 fastest-growing tech companies back in 2020, the company is showing no signs of slowing down. It’s since opened up entities in Vilnius, New York and most recently, London, with its UK customer base growing rapidly.
One way of interpreting quantiltope’s surge over the last few years is to consider that its AI-powered platform was ahead of its time, and the target market is now catching up. With a roll call of high-profile customers including Pepsi, Nestle, T-Mobile, and Danone, quantilope looks to be in a very strong position to continue its global expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2020
$28m
SERIES B
Nov 2018
$8m
SERIES A
Total funding: $40m
Company benefits
- Flexible work environment: With unlimited PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
- Team bonding: Team offsites, summer and holiday parties, global retreats… where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way
- Learning opportunities: We love a growth mindset and want to foster it by providing external learning budgets, internal learning offerings as well as development opportunities like our training journeys, brown bags and more.
- Parental leave: Starting or growing your family? We know how important time to bond is, that's why all quantilopers are eligible for 16 weeks fully paid parental leave after a year of employment.
- Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match
- Wellness is key: We offer full benefits (health, dental, and vision) as well as regular mental health training, access to Headspace and the support of certified mental health first aiders
Leadership
Peter Aschmoneit
(Co-Founder & CEO)Was Chief Marketing Officer at Fuchs Gruppe, one of the world's leading privately-owned spice manufacturers. Prior to this they spent seven years as Danone's Marketing Director, and three years as Brand Manager at Unilever.
Lucas Bremer
(Co-Founder & CPO)Prior to co-founding quantilope, they were predominantly involved in academic research. This included spells studying Quantitative Marketing Research at Hamburg University, and Bayesian Statistics at Columbia Business School and The University of Michigan.
Dr. Thomas Fandrich
(Co-Founder, Board Member & Advisor)Was quantilope's COO until 2018, then Chief Commercial Offer before becoming Chief Growth Officer in early 2022. Previously researched Marketing Science at the University of Kiel, Germany, and Özyeğin University, Turkey.
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