Client Support Specialist, Afficiency
Life Insurance
+ Equity
API-delivered life insurance products for digital distributors
Be an early applicant
API-delivered life insurance products for digital distributors
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To reinvent life insurance products and the life insurance buying process.
Role
Who you are
- Minimum 2 years of client support experience
- Experience with life insurance
- Experience managing a high level of chat volume and emails
- Strong time management skills and prioritization based on urgency and business need
- Ability to problem solve and multitask
- Excellent writing ability
- Ability to work in a fast-paced changing environment
- Ability to provide prompt, accurate and friendly customer service
What the job involves
- This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas
- This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States
- As a member of this key team, you will aid in responding to and resolving inquiries from our partners
- You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues
- Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner
- To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise
- This would be a salaried, 40-hour per week position surrounded by a dynamic team
- Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
- Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process present policyholders with proof of insurance paperwork
- Recognize patterns in inquires for documentation and improvement
- Identify knowledge gaps and work with you manager to improve processes and grow the department
- Address agent escalations and carrier requests
- Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities
Our take
Afficiency is aiming to streamline the life insurance purchasing process by offering digital distributors a platform which allows them to quote, underwrite and deliver policies in minutes via API.
Considering that on average, it takes between three and six weeks to get life insurance, Afficiency is clearly on to something with its platform. The fact that its solutions are delivered via API is also key, as it allows sellers to continue operating on their own native stacks.
The nearly $4 billion insurtech market is extremely competitive, but the background of Afficiency’s leadership team offers encouragement. CEO Mark Scafaro was previously at MetLife, while he and fellow Co-founder Ravi Arasan have over three decades combined experience from American Express. With this solid foundation to grow from, Afficiency's future looks bright.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2022
$7m
SERIES A
Mar 2020
$3.2m
SEED
Total funding: $10.2m
Company benefits
- Hybrid work arrangement
- Robust health, dental, and vision benefits for employee and dependents
- 401k matching contributions
- Generous PTO policy
- Stipend to purchase work-from-home equipment
- Environment to learn from other team members, grow a business from the ground up
- Support in developing your skills and accelerating your career quickly
Company HQ
Tribeca, New York, NY
Leadership
Mark Scafaro
(Co-Founder & CEO)Previously MetLife's Head of Customer Acquisition & Servicing for three years prior to Afficiency, following 11 years at American Express, which culminated in a spell as Vice President of Operations.
Ravi Arasan
(Co-Founder, CIO & CDO)Founder of BDIPlus and modenX. Previously spent 17 years at American Express, operating in a range of Senior and Executive positions.
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