Client Lead, ustwo
Digital product studio
Job no longer available
Digital product studio
101-200 employees
Job no longer available
101-200 employees
Company mission
To help clients have confidence in a new future by creating breakthrough experiences.
Role
Who you are
- Experience working in an agency environment
- A love of seeking out new relationships and new business opportunities, and a demonstrated ability to convert these leads into billable work
- Strong passion for tech, digital design and the product design industry
- Strong interpersonal skills. You’re comfortable working alongside technical directors, salespeople, designers and CEOs alike, and you have the gravitas and influence to deal with senior stakeholders within ustwo
- A true passion for what we’re building and the services we provide for our customers
- An interest in solving big business challenges
- The ability to navigate the financial aspects of client work and projects. You know your way around a spreadsheet and thrive on the data and detail
What the job involves
- Reports to Head of Client Services
- Relationships in order to grow the business in a sustainable way
- It is a lead role, with responsibilities across both existing clients and new business
- Day to day, you’ll be proactively managing existing client relationships as well as bringing in new clients, and meeting and engaging with the product, design, technology and larger business community in London, Malmö and New York
- You’ll be instrumental in crafting well-considered responses to the needs of the brands, businesses and product teams who want to engage us, ultimately helping them understand how ustwo can support them and deliver value
- Build and nurture a client portfolio. We expect each Client Lead to run an impactful, profitable portfolio of around £3 million in revenue, centred around one sustainable pillar client (over £1.5 million) and other complementary project clients, ideally with potential to grow beyond the initial project engagement. Portfolios can be built around the Client Lead’s passion areas, sector expertise or skill sets, and must contribute to the studio OKRs
- Create and deliver an account strategy for the pillar account. The Client Lead works closely with clients to understand their objectives in order to drive them forward and deliver value
- Pitch, win and grow client relationships and proactively engage with prospective clients. There is a focus on converting new business opportunities into active work for the studio. The Client Lead will be supported by the Head of Client Services in converting new leads and opportunities
- Guide clients through the project lifecycle with ustwo with support from the Head of Client Services – pitching, contracting, onboarding, nurturing, growing and offboarding – ensuring a positive experience for both clients and the team
- Actively participate in the studio programme of client feedback, ensuring critical and primary clients are surveyed and feedback is actioned
- Proactively build a profile for ustwo in the marketplace by PR’ing new client work, creating case studies, forging introductions to prospective clients, attending networking events and creating and leveraging opportunities to build awareness of ustwo
- Our Client Leads are critical members of the BD team (alongside growth and marketing), and should strive to collaborate, share knowledge and contribute to the success of the wider team
- Engage the studio in understanding what brands and industries excite them, and educate them as to how they can support business growth at ustwo
- Meaningfully contribute to forecasting as part of the wider team. Client Leads understand the commercial impact of their portfolio and should seek to ensure studio profitability and stability for the medium/long term for accounts
- Be mindful of the wider impact of their portfolio on our clients business, their consumers and the wider world. We should always strive to measure and track this impact, providing quantifiable value and upholding our goals as a B Corp
Salary benchmarks
Our take
ustwo is a group of digital product studios where creativity and cutting-edge technology blend together to create award-winning solutions. With a focus on design and tech excellence, ustwo partners with clients to tackle challenges and transform ideas into tangible, impactful products.
At the heart of ustwo's process is a focus on the user. By understanding customers needs and outcomes, it crafts unique, innovative solutions that go beyond the ordinary. Driven by the belief that technology should improve lives, ustwo aims to bring joy and value to ever project it takes on, turning complex problems into simple, delightful solutions.
It's also a B-Corporation, standing for social and ethical responsibility, integrating these values into its work and relationships with clients. And it has an impressive portfolio, including major brands like LEGo, Fresenius medical Care, Go Go, Bots, and the Body Coach. Known for its groundbreaking work on mobile ticketing platform DICE and the cionic game Monument Valley, ustwo continues to push boundaries, striving to create fun, meaningful products that improve lives and inspire positive change.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Healthcare coverage
- Retirement savings
- Profit share
- Wellness & resilience benefits
- Inclusivity training
- People manager training
- Referral bonuses
- Annual growth & development
- Work from anywhere policy
- 10 weeks & 10K at 10 years
- 5 days vacation at 5 years
- 3 month sabbatical at 3 years
Company HQ
London, UK
Leadership
Nicki Sprinz
(CEO)Initially joined ustwo in 2014 as a Business Director, since then they have worked in a number of roles, becoming CEO in 2024. Previously worked as a Writer for the Guardian and freelance before working at NHS Health Scotland, Whitespace, and Made By Many.
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