Field IT Support, Live Nation
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Six to twelve months of technology industry experience. Possible experience with ticketing and/or retail systems preferred would be beneficial
- Knowledge of Microsoft, Apple, and mobile device applications
- Basic experience with both wired and wireless networking technologies and products
- Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams
- Strong aptitude for understanding concepts and methodologies, both technical and non-technical
- Strong interpersonal and communication skills – ability to influence
- Candidate must be detail oriented and organised
- Ability to travel required
- May be required to work nights, weekends, or holidays
- Must have valid clean driving licence
- Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment
What the job involves
- The Field IT Support candidate will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric
- Outside of the day to day norm The Field IT Support team will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events
- Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
- Installation of software, firmware to ensure devices are up to date
- Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
- Upgrading and replacing hardware and software as and when required
- Configuring and testing of the above said hardware and software
- Diagnosing and remediation of issues and problems both remotely and on-site
- Raising incidents and updating incident management software
- Tracking Assets and updating asset management software
- Minimise incidents and service distribution by providing proactive support and maintenance
- Coordinating and liaising with clients prior to attendance and installations
- Working with third party providers and contractors often in a lead capacity
- Provide on-site end user training and demonstration of Ticketmaster products
- Updating and maintaining technical and operational documentation
- Communicating and collaborating with multiple teams and clients
- Following best practices and procedures ensuring standards are maintained
- Maintain an understanding of all TM and LN products usage and functionality
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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