Call Router, BigCommerce
$19.43—$29.29 USD per hour
Open SaaS ecommerce platform
Job no longer available
Open SaaS ecommerce platform
1001+ employees
Job no longer available
$19.43—$29.29 USD per hour
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- 1+ years experience in customer service or sales is a plus
- Customer Focused - You have a passion for service and satisfaction, are dedicated to meeting the expectations and requirements of internal and external customers, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect
- Efficient - You are extremely organized and attentive to detail with excellent prioritization skills that allow you to consistently deliver quality results on time
- Communicator - You have excellent written/verbal communication (particularly grammar and typing) and customer relationship skills
- Driven Achiever - You thrive on challenges and are a dependable self-starter with a strong work ethic
- Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment
- Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
- Coachable - You pick up on technical things quickly, enjoy learning new skills and knowledge, are open to feedback, committed to personal and professional development, and willing to be corrected and to act on that correction
- Ethical - You are a team player, humble, ambitious, driven to make a difference, and do the right things the right way every time
- Tech Savvy - You have a sound knowledge of and passion for the web and web-based software products as well as strong Internet, email, and electronic document management skills (Google Suite and MS Office). Experience with CRM tools, Salesforce.com preferred. A basic understanding of shopping carts, web hosting, email and online marketing tools is a big plus
What the job involves
- In this role you will help fuel the sales pipeline by identifying, qualifying and cultivating new sales leads, enabling BigCommerce’s mission to democratize commerce and change people’s lives through our software
- You will also have the opportunity to cultivate skills that will allow you to pursue a career in full cycle sales
- Develop an understanding of BigCommerce’s products, services, partners, and values
- Filter incoming calls from our 1-800 sales line and route to the appropriate department
- Draw on solutions selling techniques to build rapport and probe for needs
- Provide world class customer service
- Arrange product demos with Sales Reps and Sales Engineers, when appropriate
- Practice good sales hygiene by maintaining the Salesforce CRM
- Follow the BigCommerce sales process and rules of engagement to provide an optimal prospect experience
- Interact with merchants across a variety of categories to acquire new customers
- Contribute to continuous team improvements and business performance
- Relay customer feedback to management to increase client satisfaction and conversion and drive overall sales improvements
- Stay abreast of the latest trends in internet technology and eCommerce
- Other duties as assigned
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company values
- Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers
- Think Big: Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers
- Make a Difference Every Day: We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work
- Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition
- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
Salary benchmarks
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Diversity, Equity & Inclusion at BigCommerce
- We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are
- Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged
- Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential
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