API Support Engineer, AssemblyAI
Speec AI models to automatically recognize and understand speech
Job no longer available
Speec AI models to automatically recognize and understand speech
101-200 employees
Job no longer available
101-200 employees
Company mission
To create new, superhuman Speech AI models that will unlock entirely new classes of applications and products to be built leveraging voice data.
Role
Who you are
- 6 months+ of experience in a similar support role
- Prior customer or client-facing experience, ideally in a high-growth startup environment
- Some technical experience; ideally from a coding bootcamp or past software engineering job
- Ability to understand and translate technical language across both clients & engineering teams
- Experience working with REST APIs
- You can demonstrate and explain API knowledge
- You can hear a use case and creatively apply our API functionality to solve that use case
- Located in EMEA OR open to working EMEA hours
- Super organized
- Outgoing; loves to communicate with external stakeholders and customers
- You take ownership of customer feedback
- Ability to master our API's functionality
What the job involves
- AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team
- We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API
- Ideally you've done a coding bootcamp, or served as a developer in a past role.With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team
- Be the first line of support AssemblyAI's customers:
- You'll work directly with customers who are integrating our API, to make sure their integration is going well
- You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have
- Serve as the "product expert":
- You'll be responsible for answering technical questions about the product over live chat, Slack, and email
- We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role
- Be the liaison between the customer and our engineering teams:
- You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported
Our take
Audio has become central to many products on the internet, from the explosive uptake of Zoom to the inclusion of audio and video messaging features on dating apps. In this vein, AssemblyAI has developed AI models for transcribing, understanding and analyzing audio and video data.
Between the summers of 2021 to 2022, AssemblyAI saw the number of developers building with its APIs grow by over 1000%, with customers ranging from start-ups like Veed to global enterprises including NBC Universal and Spotify. Coupling this with a strong in-house pedigree - from the likes of DeepMind, Google Brain and Meta AI - AssemblyAI has built the foundations for a very exciting future.
And with funding under its belt, the company is scaling up its efforts; accelerating its product roadmap whilst building an even better AI infrastructure to speed up AI research and inference engines.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$50m
SERIES C
Jul 2022
$30m
SERIES B
Total funding: $113.2m
Company benefits
- Home office stipend: We invest in our people first and offer competitive salaries across all roles andEvery new team member gets U$1,000 to improve their home office. We want to make sure everyone has the setup to do their best work. locations
- Equity: We want our team members to have skin in the game and an opportunity to see long-term returns on the hard work they are putting in. To that end, every team member receives a generous equity grant
- Premium benefit offerings: We offer premium medical, dental, and vision plans and cover up to 100% of the premiums for both the employee and their family. We also offer opportunities to contribute to an HSA or FSA, short-term and long-term disability coverage, and life insurance
- Unlimited PTO: We offer a flexible PTO policy to all team members and encourage everyone to take time off to recharge, do something fun, and spend time with loved ones
- Team offsites: We have team and company-wide retreats in amazing locations to give everyone an opportunity to meet in person, collaborate, and build working relationships that make us a better team
- Global remote team: We hire the best person for the job, regardless of location. Our remote-first culture allows team members to make an impact from anywhere in the world
- Diversity and inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal-opportunity workplace
- Flexible schedule: Strong teams are built on mutual trust and accountability. We believe in giving our team members ownership over their work and a flexible schedule to allow them to operate at their highest potential
Company HQ
Inner Sunset, San Francisco, CA
Leadership
Dylan Fox
(Founder & CEO)Previously founded and acted as CEO for YouGive1. Experience as Senior Software Engineer for Cisco and as a Lead Research Assistant for NDP Consulting.
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