Total Rewards Business Operations Lead, ServiceNow
$169.5-296.5k
+ Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$169.5-296.5k
+ Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Proven experience in managing the successful rollout of compensation and benefits programs
- 10+ years of work experience in a strategy and operations/program manager role at a technology company
- Preferred candidates will have Total Rewards experience in the technology industry and the ability to understand complex technology problems
- Experience working on large strategic initiatives, including framing problems, building operational plans, and driving execution to success
- Effective at building relationships, collaborating, and influencing others, with experience working with senior executives across various geographies and functions
What the job involves
- As the Total Rewards Business Operations Lead, you will be the driving force behind the successful delivery of Total Rewards projects at ServiceNow
- Acting as the program manager, you will standardize processes and oversee key initiatives, including the annual compensation review and open enrollment programs
- Your role will be pivotal in ensuring elite level execution within the Total Rewards team
- Ensure the successful implementation of strategic projects for the Total Rewards team
- Manage the operational cadence and track the delivery of key Total Rewards programs, such as the Annual Compensation Review and Open Enrollment
- Develop project scopes and requirements, involving all relevant stakeholders to ensure alignment and success
- Coordinate internal teams to ensure projects and annual processes are delivered on time and to the highest standards
- Measure the performance of projects and annual processes using the appropriate systems, tools, and techniques
- Perform risk management to minimize project risks and provide regular updates on key projects to senior leaders
- Support total rewards leaders in developing key presentations for internal stakeholders
- Collaborate with the Reward Me Business Product Manager and technology team to form requirements for new products and enhancements
- Engage in all product development activities, including planning, requirements refinement, tradeoff decisions, test plan development, and defining success criteria
- Champion the development of products on our platform and identify opportunities to integrate AI to streamline processes and elevate the employee experience
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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