Social Media Support Specialist, Replit

• 2+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
• Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
• Strong written communication skills for public-facing social media interactions
• Comfort operating with autonomy and ambiguity
• Ability to maintain brand voice and tone all channels
• Strong understanding of each social platform’s distinct audience and etiquette
• Understanding of developer communities and technical terminology

Desirable

• As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions
• You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms
• You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement
• We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit
• You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators
• Together, you'll ensure developers worldwide have the support they need to bring their ideas to life
• Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
• Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
• Monitor social media channels for product feedback, technical issues, and community sentiment
• Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Work cross-functionally with marketing and community teams to align messaging across channels
• Tools + Tech Stack for this role:
• Zendesk
• Stripe
• Slack
• Orb
• Linear
• Sprout Social
• Notion
• Replit