Software Engineering Principal Member of Technical Staff, Salesforce
Service Cloud AI
$230.8-334.6k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$230.8-334.6k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology in AI and striving for the best quality and throughput
- BS/MS in Computer Science, Computer Engineering or related field
- 10+ years of professional software development experience in implementing and operating AI/ML at scale
- Deep domain knowledge and expertise in AI/ML and data analysis is required
- Mastery of the ML lifecycle, including model training, deployment, inferencing, and the challenges associated with scaling AI products
- Proficiency in safe AI/ML rollout methodologies including canarying and A/B testing
- Proven understanding in at least one high-level programming language (C++, Python, Go, etc.)
- Proven ability to design and architect complex, high-performance systems that support AI workloads
- Excellent interpersonal skills
Desirable
- Strong technical expertise in Generative AI, particularly with RAG systems and Agentic workflows that use large language models
- Experience with Agile software development and test-driven development
- Track record of being a top performer in current and past roles
What the job involves
- Architect, design, implement, test and deliver highly scalable enterprise grade AI/ML solutions from the ground up
- Lead the development of prototypes and rapid experimentation to evaluate new algorithms, models, or approaches, balancing time-to-market with long-term technical investments
- Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers
- Mentor others in development technologies, tools, and processes
- Present your own designs to internal/external groups and review designs of others
- Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics for AI/ML systems
- Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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