Technical Product Support Associate, Applecart
$80-90k
+ Annual cash bonus + Equity
More information about location
3 days a week in office
Social graph platform for marketing
Open for applications
Social graph platform for marketing
201-500 employees
Open for applications
$80-90k
+ Annual cash bonus + Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To provide the intelligence that sophisticated organizations use to power their strategy for winning over key decision makers.
Role
Who you are
- Experience: 2+ years of experience in product support or related roles
- Startup Agility: You’re comfortable with ambiguity and excited about the prospect of helping define a role from the ground up
- Radical Organization: You enjoy bringing order to chaos. Managing a busy inbox or ticket queue feels like a game of Tetris you’re determined to win
- Empathy for the User: You understand that when a tool doesn't work, it's frustrating. You take pride in being the person who makes a colleague's day easier
- The Detective Mindset: You don’t just want to "fix" it; you want to know why it broke. You have a natural curiosity for how software systems click together
- Exceptional Communication: You can explain a complex technical workaround to a non-technical colleague without using confusing jargon
- Technical Aptitude: You might not be an engineer yet, but you aren't afraid of a terminal, a spreadsheet, or a snippet of code. Familiarity with (or a desire to learn) SQL and API basics is a huge plus
What the job involves
- As our first dedicated Technical Product Support Associate, you will be the vital link between our internal users and our Product Development teams. In this role, you aren’t just answering questions; you are the frontline of our product’s stability, embedded in the Software Product Lifecycle
- You will gain a front row seat to how a mid-size startup scales its technology and its processes, with a direct path toward more senior technical operations or engineering roles
- You will start by mastering the user experience, triaging incoming requests, and resolving immediate needs. As you grow, you will go "under the hood"—learning to navigate our backend systems, query databases, and analyze logs to identify the root cause of complex issues
- This is a foundational role with a clear growth path: you’ll help us build the processes that will define our support organization as we scale
- Triage & Traffic Control: Act as the first point of contact for internal support tickets. You’ll categorize and prioritize requests, ensuring every issue is handled with the appropriate urgency
- User Discovery & Enablement: Partner with internal users to understand their workflows. You will help distinguish between "how-to" questions and actual system bugs, providing immediate training where needed, or gathering the specific reproduction steps and context required for developers to hit the ground running
- Problem Solving: Resolve "Tier 1 & 2" issues independently, from guiding users through product features to troubleshooting known configuration errors
- Escalation & Incident Management: Own the lifecycle of a ticket. You will manage internal escalation paths and provide critical input on when a reported issue should be elevated to a high-priority "incident," helping the team respond to system-wide threats quickly
- Technical Deep-Diving: As you grow, you will learn to use tools like SQL and DataDog to investigate what’s happening in the backend when a user reports an error
Our take
Applecart uses publicly available data, both online and offline, to create a map of real-world interpersonal relationships. Allowing clients to run more effective advertising and marketing campaigns by leveraging social influence, or word of mouth, which Applecart believes is the most powerful motivator.
Initially focused on political campaigns, Applecart worked to increase voter engagement and turnout. However, in recent years, it has expanded into commercial work, partnering with organisations such as Boeing and nonprofits like The Business Roundtable.
A key backer of Applecart is Ari Emanuel, CEO of Endeavor, a global entertainment and media agency that owns the UFC. While it's unclear if the UFC is currently a client, Emanuel's involvement signals the high-profile clients Applecart is now attracting. Further success has come in the form of Blackstone's impressive $100 million investment in Applecart, setting up 2026 to be a year of further growth for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2026
$100m
LATE VC
Feb 2023
$10.4m
LATE VC
Total funding: $114.5m
Company benefits
- 35 days of Paid Time Off: 20 vacation days, 10 personal days, 5 sick days
- 14 company holidays
- Bereavement leave
- 16 weeks of fully paid parental leave inclusive of birth and adoption for primary and secondary caregivers
- Frequent company-wide and team social events such as games nights, cooking classes, summer boat cruises, paint & sip, karaoke, escape rooms, bowling, team dinners, baseball games, holiday parties, and plenty more
- Stocked fridge full of drinks and plenty of healthy (and less healthy) snacks
- Weekly happy hour and bagel breakfast
- Pre-tax commuter benefits
- $300 workstation budget to personalize your at-home or in-office space
- Hybrid in-office setup: we work from our offices in midtown Manhattan every Tuesday - Thursday and give the option to work from anywhere on Monday and Friday
- Applecart pays 75% contribution towards Medical, Dental and Vision
- 401(k) with 4% company match
- HSA and FSA
- OneMedical: On-demand primary care free to all employee whether you take our insurance or not
- Health Advocate: Personal healthcare concierge
- Teladoc: Network of virtual healthcare providers
- Talkspace: Online mental health therapy
- Headspace: Full access to the meditation app
- Kindbody: Fertility and gynecology services
Company HQ
Midtown South, New York, NY
Leadership
Matthew Kalmans
(Co-Founder & Co-CEO)Forbes 30 under 30. Co-founded Applecart while an undergraduate student at the University of Pennsylvania.
Sacha Samotin
(Co-Founder & Co-CEO)Forbes 30 under 30. Along with co-founder and co-CEO Matthew Kalmans, studied at the University of Pennsylvania, where Applecart was first launched.
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