Implementation Manager, Productiv
$160-200k
OTE
+ Equity + Discretionary bonus
Management platform for SaaS products
Be an early applicant
Management platform for SaaS products
101-200 employees
Be an early applicant
$160-200k
OTE
+ Equity + Discretionary bonus
101-200 employees
Company mission
To unlock the power of data to drive productivity at work.
Role
Who you are
- Minimum of 3 years in SaaS customer-facing roles, with a focus on software implementation or professional services
- Proven track record managing complex software implementations, enterprise client engagements, and technical projects
- Robust project management experience, particularly with SaaS deployments and cross-functional teams
- Expertise in creating and managing detailed project timelines and standardized documentation. Proficient in project management and collaboration tools
- Exceptional communication and stakeholder management skills
- Experience conducting training sessions to drive product adoption
- Ability to optimize implementation processes for efficiency and reduce time-to-value
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field preferred
- Certifications such as PMP or CAPM are a plus
- Successful track record of enhancing customer satisfaction and adoption rates
- Documented success in onboarding new customers and improving process standardization
What the job involves
- As a Customer Implementation Manager you’ll play a pivotal role in guiding new customers through the critical phase of getting started with our software
- You'll be the architect of this process, becoming the key link between sales and customer success by developing personalized implementation plans, coordinating with various internal teams, and leading the charge in customer training
- Guide customers through the implementation process, managing the transition from sales through deployment
- Create implementation plans, establish system configurations, and build repeatable processes to drive successful customer adoption. Document methodologies and best practices to support team scalability
- Develop and manage project timelines across multiple concurrent implementations, coordinating cross-functional resources and stakeholders
- Track milestones, proactively address risks, and maintain clear communication throughout the implementation lifecycle. Create frameworks and tools to streamline project execution
- Analyze and enhance implementation processes to improve efficiency and accelerate customer time-to-value
- Build standardized documentation, establish best practices, and identify opportunities to streamline the onboarding experience while meeting unique customer requirements
- Partner with product and engineering teams to validate technical solutions, manage data migrations, and ensure successful system integration
- Conduct comprehensive stakeholder training, provide technical troubleshooting, and systematically capture implementation learnings to continuously improve delivery quality
Our take
As more products move to a SaaS model, businesses are dealing with an increasingly large SaaS portfolio that can be troublesome to keep track of and ensure efficiency of use. With hundreds or even thousands of apps for a multitude of purposes, a spreadsheet won’t cut it if you’re looking for useful insights. This is where Productiv has found its market niche, by creating a platform for managing a SaaS portfolio of any size.
Other similar platforms are out there, such as Zylo and BetterCloud but what makes Productiv unique is its advanced data-driven analysis offering insights into the bigger picture, to identify usage patterns, streamline SaaS services by reducing redundant apps, and providing data needed to encourage use of services amongst employees.
Productiv has the backing of several investors, and its service is already being used by big name clients such as Fox, Glassdoor, Kayak, Uber and Zoom. In 2024, the company launched Sidekick, an AI assistant for SaaS management which stands out from competing chatbots due to its domain expertise and ability to understand the "intent" of questions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2021
$45m
SERIES C
Oct 2019
$20m
SERIES B
Total funding: $73m
Company benefits
- 401K plan
- Health insurance 100% paid for workers and their families
- Generous vacation time and sick time
- Health insurance
Company values
- Stay human
- Plan to win big
- Deliver results
- Customer before team before self
- Do the right thing, even when it's hard
- Take ownership
Company HQ
University South, Palo Alto, CA
Articles
Leadership
Jody Shapiro
(Board Member & CEO)Jody is an experienced product management and engineering management executive. Prior to Productiv, Jody worked for google as the lead for Google Analytics 360.
Munish Gandhi
(CEO & Co-Founder)Prior to founding Productiv, Munish Gandhi led Sales Operations for LinkedIn’s Sales Navigator business as the COO for the Americas, where he was responsible for scaling revenue growth.
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