Customer Analyst, Storio group
12 Month Fixed Term Contract
More information about location
2+ days a week in office
eCommerce photo product company
Job no longer available
eCommerce photo product company
1001+ employees
Job no longer available
More information about location
2+ days a week in office
1001+ employees
Company mission
To make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.
Role
Who you are
- You are proficient in processing and analysing large and complex datasets using SQL, and have experience with version control / Github. Knowledge of Python and/or R are advantageous but not strictly essential
- You are proficient in Google Sheets / MS Excel, and have experience creating, or the ability to create user-friendly dashboards, ideally with Looker / LookerML / HEX
- You are proactive, autonomous, and are able to network remotely, build relationships and operate effectively within a decentralised community based across different geographical locations
- You have a strong sense of responsibility for your work, and a strong attention to detail
- You have a university degree in an analytical discipline (e.g. S.T.E.M / Business / Social Science), or have demonstrable analytical thinking and problem solving skills
What the job involves
- As a Customer Analyst you will measure and monitor the value of our customers, provide actionable insights to key stakeholders across teams such as CRM, Campaign Planning, Customer Care, and Product Quality to inform their strategies and day-to-day operations
- Develop a centralised source of customer base metrics for self-service by stakeholders
- Provide insights on the health of Storio’s customer base
- Analyse the impact of marketing campaigns and CRM tests on customer retention, and formulate insights and recommendations from multiple data sources
- Monitor movements of our customer base in terms of brand consolidations, cross device usage, product cross-sell, and other customer segmentations, and predict their impacts
- Provide operational support for marketing campaigns and user research, and seek opportunities to streamline our manual processes
Salary benchmarks
Our take
Storio group is a personalised photo company that creates photo books, wall decor, calendars, and gifts that are tailored to the individual.
The result of a merger that combined eight brands across fourteen European markets, Storio group is vertically integrated and, unlike many competitors, manufactures the vast majority of the products it sells. The pan-European company serves over 7 million customers and is rapidly expanding, with its own state-of-the-art printing facilities across the European continent.
The company rebrand in 2024 was part of a two-year post-merger strategy that focused on integration, innovation, and growth across the Storio group. With 11 million customers across the globe across its brands, Storio group’s new identity follows a leadership change and signifies a significant brand consolidation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 8 weeks out of the year to work working remotely abroad
- Referral bonus when you bring your friends to join the team
- Annual Performance bonus (Discretionary)
- 25 days of holiday a year (excluding public holidays) increasing by 1 day each year up to 30 days after 5 years continuous service
- Healthcare, dental and life assurance
- Pension scheme with employer/employee contributions
- Cycle to work scheme
Company values
- Act with heart; People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect.
- Give our best; As the crafters and makers of people’s memories, we play an important role in our customers’ lives. That’s why we give our best and work together to build a better business, every day.
- Own all we do; We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way.
- Embrace curiosity; We believe progress requires curiosity. So, we’re relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like ‘why’ and ‘what’s next’?
- Find the joy; At Storio, joy matters. We see it as a state of mind, so while we don’t pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates.
Company HQ
Farringdon, London, UK
Leadership
Alessandro Coppo
(CEO)Previously Senior Vice President of eBay classifieds, Principal at the Boston Consulting Group.
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